Desktop Onsite Technical Support

Voya Financial, Inc.; Boston (MA); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

401(k) Savings plan – with generous公司匹

Voya Retirement Plan – employer paid现金

Tuition reimbursement

Paid time off

Paid volunteer time

Job summary

Voya Financial, Inc. is seeking a detail-oriented Desktop Onsite Technical Support specialist for the Employee Tech Services team in Boston, MA.

You will provide white-glove, deskside and remote IT support for Windows-based environments across hardware, software, mobile, and AV systems, ensuring smooth end-user experiences in a financial services setting. The role covers office moves, tech refreshes, deployments, and incident response, with opportunities to collaborate cross-functionally and

Qualifications

• Bachelor’s degree or 2–4 years of relevant IT experience.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
• Familiarity with ITIL Incident, Problem, Change, and Release Management.
• Experience with IT Asset Management (ITAM) tools.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
• Troubleshoot and resolve issues related to hardware, software, network access, and user credentials.
• Assist with office moves, tech refreshes, and infrastructure buildouts.
• Perform onsite installations, diagnostics, and repairs of hardware and software.
• Utilize remote tools to assist users and resolve issues efficiently.
• Maintain and update service tickets in alignment with SLA and KPI targets.
• Deliver white-glove deskside support, ensuring attentive, high-quality service for all staff.
• Support the deployment of software releases, patches, and system upgrades across end-user devices.
• Participate in IT asset lifecycle activities including procurement, inventory, and disposal.
• Collaborate with cross-functional IT teams and share knowledge with peers.
• Assist with incident response and contribute to root cause analysis as needed.
• Support standard change, release, and problem management processes.
• Ability to learn, grow, and develop within the role and the organization.

Skills

Windows OS support

Microsoft 365

Active Directory

ITIL processes

ITAM tools

Communication skills

Time management

Flexibility hours

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365 tools

Active Directory tools

ITAM tools

Job description

Company Purpose

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Position Summary

Desktop Onsite Technical Support – Onsite Tech Services (Windows)

Location: Onsite – 5 Days/Week | Boston, MA

We are looking for a detail-oriented and customer-focused Solutions Engineer to join our Employee Tech Services team. In this role, you will deliver white-glove, deskside IT support services to staff in a dynamic financial services environment. You will be responsible for resolving technical issues, supporting operational excellence, and ensuring seamless end-user experiences across hardware, software, mobile, and AV systems.

Key Responsibilities

• Provide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.


• Troubleshoot and resolve issues related to hardware, software, network access, and user credentials.


• Assist with office moves, tech refreshes, and infrastructure buildouts.


• Perform onsite installations, diagnostics, and repairs of hardware and software.


• Utilize remote tools to assist users and resolve issues efficiently.


• Maintain and update service tickets in alignment with SLA and KPI targets.


• Deliver white-glove deskside support, ensuring attentive, high-quality service for all staff.


• Support the deployment of software releases, patches, and system upgrades across end-user devices.


• Participate in IT asset lifecycle activities including procurement, inventory, and disposal.


• Collaborate with cross-functional IT teams and share knowledge with peers.


• Assist with incident response and contribute to root cause analysis as needed.


• Support standard change, release, and problem management processes.


• Ability to learn, grow, and develop within the role and the organization.

Required Qualifications

• Bachelor’s degree or 2–4 years of relevant IT experience.


• Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.


• Familiarity with ITIL processes: Incident, Problem, Change, and Release Management.


• Experience with IT Asset Management (ITAM) tools and practices.


• Strong communication, interpersonal, and problem-solving skills.


• Ability to manage multiple tasks in a fast-paced environment.


• Willingness to work flexible hours, including evenings and weekends, as needed.

Preferred Skills & Certifications

• Relevant industry certifications (e.g., Microsoft, ITIL, CompTIA).


• Experience in a financial services or managed services environment.


• Familiarity with performance management and capacity planning.

Compensation Pay Disclosure

Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,640 - $105,800 USD

Benefits

• Health, dental, vision and life insurance plans


• 401(k) Savings plan – with generous company matching contributions (up to 6%)


• Voya Retirement Plan – employer paid cash balance retirement plan (4%)


• Tuition reimbursement up to $5,250/year


• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.


• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.


• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.


• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.


• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.


• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's Name

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity.

Our Values & Culture

Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision‑making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work‑life balance and still allowing the benefit of in‑person collaboration. Some functions will continue to be 100% on‑site and others may be fully remote, depending on business needs.

We care. We do the right thing. We have customer passion. We have a winning spirit. We are the.

Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations.

See a full listing of our awards and recognition.

Contact & Information

For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities.