Desktop & Mac Endpoints Administrator (Windows/macOS)

Black Canyon Consulting; Bethesda (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with employer contribution

Tuition reimbursement

Job summary

Black Canyon Consulting in Bethesda, MD is looking for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI) at the NIH. This full-time position involves providing desktop support to a dynamic user base, including imaging new machines, patch management, and maintaining mobile devices.

We offer a competitive benefits package that includes medical, dental, and vision coverage, 401k plan with employer contributions, and tuition reimbursement, making this an attractive opportunity for qualified candidates.

Qualifications

• 3+ years of experience in desktop support roles.
• Ability to provide help desk phone and in-person support.
• Experience troubleshooting in a Windows OS based environment.

Responsibilities

• Support internal staff with desktop system and application issues.
• Work in a dynamic environment supporting 700 users.
• Install, configure and maintain mobile devices.

Skills

Basic troubleshooting and problem-solving abilities

Good communication, documentation, and customer service skills

Experience with basic Unix command line

Understanding of Apple technologies

Familiarity with Active Directory and AD/Mac integration

Familiarity with deploying and updating Adobe products

Education

High School Diploma/GED with technical training/certifications

Tools

Jamf Pro

Mobile Device Management software

Job description

Black Canyon Consulting in Bethesda, MD is looking for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI) at the NIH. This full-time position involves providing desktop support to a dynamic user base, including imaging new machines, patch management, and maintaining mobile devices.

We offer a competitive benefits package that includes medical, dental, and vision coverage, 401k plan with employer contributions, and tuition reimbursement, making this an attractive opportunity for qualified candidates.