Desktop Administrator

Black Canyon Consulting; Bethesda (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with employer contribution

Tuition reimbursement

Job summary

Black Canyon Consulting in Bethesda, MD is looking for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI) at the NIH. This full-time position involves providing desktop support to a dynamic user base, including imaging new machines, patch management, and maintaining mobile devices.

We offer a competitive benefits package that includes medical, dental, and vision coverage, 401k plan with employer contributions, and tuition reimbursement, making this an attractive opportunity for qualified candidates.

Qualifications

• 3+ years of experience in desktop support roles.
• Ability to provide help desk phone and in-person support.
• Experience troubleshooting in a Windows OS based environment.

Responsibilities

• Support internal staff with desktop system and application issues.
• Work in a dynamic environment supporting 700 users.
• Install, configure and maintain mobile devices.

Skills

Basic troubleshooting and problem-solving abilities

Good communication, documentation, and customer service skills

Experience with basic Unix command line

Understanding of Apple technologies

Familiarity with Active Directory and AD/Mac integration

Familiarity with deploying and updating Adobe products

Education

High School Diploma/GED with technical training/certifications

Tools

Jamf Pro

Mobile Device Management software

Job description

Black Canyon Consulting (BCC) is searching for a Desktop Administrator to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This is a full-time position located at the NIH campus in Bethesda, MD.

The National Center for Biotechnology Information (NCBI) is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI is the world’s premier biomedical center hosting over six million daily users that seek research, clinical, genetic, and other information that directly impacts biomedical research and public health – at NCBI you can literally help to accelerate cures for diseases! NCBI’s wide range of applications, platforms (node, python, Django, C++, you name it) and environments (big data [petabytes], machine learning, multiple clouds) serve more users than almost any other US Government Agency according to https://analytics.usa.gov/.

We attract the best people with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Duties & Responsibilities

• Support internal staff having desktop system and application issues via online ticketing systems
• Work in a dynamic environment supporting 700 users in a Windows OS based environment
• Help desk phone support and in person support
• Imaging new machines, installing and updating software
• Assist with the patching process as determined by the patch coordinator
• Remediate vulnerabilities flagged by the security team
• Prepare old computers for surplus
• Provide OS X support to NCBI's internal developers and researchers
• Provision and deploy Mac endpoints for users
• Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc.
• Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting
• Install, configure and maintain mobile devices via Mobile Device Management software

Required Skills

• 3+ years experience
• High School Diploma/GED with either technical training/certifications, or equivalent experience
• Basic troubleshooting and problem-solving abilities
• Good communication, documentation, and customer service skills
• Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc.
• Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et al.
• Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
• Mac Office suite and Exchange/Office 365 email and calendaring
• Familiarity with deploying and updating Adobe products
• Familiarity with CUPS and printer configuration and deployment

Desired Skills

• Familiarity with Jamf Pro (Jamf certifications a plus)
• Apple Certified Support Professional certification
• Scripting knowledge (bash, python)
• Knowledge of Smart Cards
• Willingness to learn