Desktop IT Support Specialist II — Troubleshooting & Training

ppcpartnersexternal; Albany (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

PPC Partners in Albany, GA seeks a Technician II, Desktop and Technical Support to be the first point of contact for IT-related issues. You will provide timely, professional support to all technology users, troubleshoot hardware, software, and network problems, and guide users on company-provided applications.

The role emphasizes effective communication, problem-solving, safety awareness, and collaboration with the IT team to improve processes.

Qualifications

• Associate's Degree in Information Technology or 2-5 years relevant experience.
• Formal PC hardware/software training and/or certifications.

Responsibilities

• Provide timely, professional, and accurate support to all technology users.
• Troubleshoot problems and implement long-term solutions to prevent recurrence.
• Train users on new or updated company-provided applications.
• Manage and track IT Help Request board, ensuring resolution and user satisfaction.
• Coordinate WAN/LAN installation, administration, and support.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Confidentiality

Safety awareness

Education

Associate's Degree in Information Technology

Certifications in PC hardware/software

Job description

PPC Partners in Albany, GA seeks a Technician II, Desktop and Technical Support to be the first point of contact for IT-related issues. You will provide timely, professional support to all technology users, troubleshoot hardware, software, and network problems, and guide users on company-provided applications.

The role emphasizes effective communication, problem-solving, safety awareness, and collaboration with the IT team to improve processes.