Desktop Infrastructure Engineer

CyberSearch; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Desktop Infrastructure Engineer to enhance their desktop and VDI platforms. This role involves designing and implementing cutting-edge technologies, providing expert support to staff, and ensuring optimal operation of desktop systems. The ideal candidate will have a strong background in desktop solutions engineering, excellent communication skills, and the ability to foster relationships across teams. Join a dynamic environment where your contributions will drive meaningful change and innovation in technology processes.

Qualifications

• 5+ years of experience in engineering desktop solutions in a large firm.
• Strong communication skills to convey information to diverse audiences.

Responsibilities

• Design and implement new technologies for desktop infrastructure.
• Provide third-level support and document troubleshooting steps.
• Perform routine maintenance and address production issues.

Skills

Desktop Solutions Engineering

Communication Skills

Relationship Building

Problem Identification

Change Management

Education

Bachelor's Degree

Tools

Microsoft Systems Center Configuration Manager (SCCM)

SQL Reporting

Powershell

Citrix Administration

Windows Server Management

VMware

Ivanti Patch Management

PrinterLogic

WinMagic SecureDoc

Beyond Trust EPM

Job description

To Apply for this Job Click Here

Desktop Infrastructure Engineer
Location: Chicago / REMOTE
PERM
Salary:
Interview: Video
Start: 2 weeks

POSITION OVERVIEW

The Desktop Infrastructure Engineer is responsible for the design, support, and on-going operation of the Firm’s desktop and virtual desktop (VDI) platforms. The position serves to drive change in technology and process to bring best-in-class functionality, supportability, and security to the desktop infrastructure.

ESSENTIAL FUNCTIONS

• Design: Designs and implements new technologies and features with guidance from Architecture and/or Project Management. Leads initiatives within the team to improve systems and processes.
• Support: Provides third-level support to attorneys and staff. Documents common troubleshooting steps for first and second-level support teams. Provides 24×7 on-call support on a rotating basis.
• Operations: Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows.

Qualifications & Requirements

QUALIFICATIONS

• Bachelor’s degree preferred.
• Five (5) + years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop security technologies including system patching, encryption, DLP and CASB is preferred.
• Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience, from individual attorneys and staff to IT leadership.
• Strong relationship-building skills, both within and across teams.
• Aptitude for identifying issues and a curiosity to understand their underlying cause.
• Ability to drive incremental change and improvement while balancing multiple projects and initiatives.

Technologies/Software

• Microsoft Systems Center Configuration Manager (SCCM), including:
• OS build deployments and task sequences.
• OS and application patching. Experience with Ivanti Patch Management a plus.
• SQL reporting.
• Microsoft Windows desktop management, including:
• Hardware integration. Lenovo hardware experience preferred.
• Basic Active Directory and Group Policy administration.
• Powershell script creation and maintenance.
• Printer management. Experience with PrinterLogic a plus.
• Security
• Basic Windows OS security.
• Hard disk encryption. Experience with WinMagic SecureDoc a plus.
• Privileged Access Management (Beyond Trust EPM).
• Client-based firewalls (Illumio Edge).
• Citrix virtual application and virtual desktop administration.
• Windows Server OS management and security (including certificate management).
• OS virtualization (VMWare and/or Hyper-V).
• Support of Citrix Provisioning Services (PVS), StoreFront, and Netscaler a plus.

To Apply for this Job Click Here