Desktop EUC L1

Iron Systems, Inc; Beaverton (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

Iron Systems, Inc in Beaverton, OR, is seeking engineers to support client environments, providing onsite and desk-side assistance, and resolving technical issues for End Users and Special Devices.

You will troubleshoot PC problems, build and manage images, ensure SLA-compliant service events, and support conferencing, printers, and mobile devices. Data backup/restoration is part of the role.

Qualifications

• Experience using a call logging system.
• Strong working knowledge of Windows 7/10 and Office applications.
• MACs knowledge is beneficial.
• Familiarity with Android and iPhone devices.
• Experience with PC/laptop hardware components and troubleshooting.
• Knowledge of Microsoft Patch Management.
• Ability to replace defective parts as identified by client.

Responsibilities

• Provide onsite and desk side support to End Users and Special Devices.
• Troubleshoot PC related issues as directed by client or SPOC.
• Complete service events and requests within SLA in pressurized environments.
• Build, configure and troubleshoot Install "Gold"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices (iPads, iPhones and Android devices).
• End User Data backup and restoration when required in the course of a Service Event.

Skills

Call logging system

Windows 7/10 & Office

MACs support

Mobile devices (Android/iPhone)

PC/laptop hardware troubleshooting

Patch management

Replace defective parts

Job description

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.

Language Skills

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard