Desktop Engineering Manager II ITS

Andersen Corporation; Oak Park Heights (MN); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

Profit sharing

401(k) plan

Medical/Dental/Vision

Paid time off

Paid parental leave

Career growth opportunities

Job summary

Andersen Corporation seeks an experienced IT leader to head Enterprise Desktop Engineering and Field Operations. You will build and mentor a distributed team delivering secure, scalable end-user computing solutions, aligned with business priorities.

Responsibilities include roadmaps, resource planning, partnerships with stakeholders, and continuous improvement, while ensuring reliability and customer satisfaction in a large enterprise environment.

Qualifications

• Experience leading and developing technical teams in a large enterprise.
• Strong coaching, mentoring, and employee development skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead, coach, and develop a geographically distributed Desktop Engineering and Field Operations team.
• Set goals, priorities and performance expectations; empower results.
• Partner with business and tech leaders to align services with needs.
• Guide endpoint strategy, device management, and OS standards.
• Oversee end-user computing services, ensuring reliability and service improvement.
• Manage vendor relationships and contracts; drive continuous improvement.

Skills

Leadership

Coaching & mentoring

Stakeholder management

Strategic planning

Communication

Change management

Team development

Education

Bachelor's degree in IT/CS/Business

Tools

Intune

MECM

Microsoft 365

Job description

ANDERSEN CORPORATION SUMMARY:At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.JOB DESCRIPTION:SUMMARYWe are seeking an experienced and people-focused IT leader to lead our Enterprise Desktop Engineering and Field Operations teams. This role is responsible for building, developing, and inspiring a high-performing team of engineers and field services professionals who deliver exceptional end-user technology experiences across the organization.The successful candidate will be a servant leader who empowers teams, drives collaboration, develops talent, and fosters a culture of continuous improvement. While maintaining accountability for enterprise endpoint strategy, operations, and technology standards, this leader's primary focus will be enabling team success, aligning work with business priorities, and ensuring reliable, secure, and scalable end-user computing services.PRIMARY RESPONSIBILITIESLead, coach, and develop a geographically distributed team of Desktop Engineering and Field Operations professionals.Foster a culture of accountability, collaboration, innovation, and continuous improvement.Provide ongoing mentoring, performance feedback, career development, and succession planning for team members.Establish clear goals, priorities, and performance expectations while empowering the team to deliver results.Build strong partnerships with business leaders, technology teams, and key stakeholders to ensure services align with organizational needs.Lead the team's strategic planning efforts, including roadmap development, resource planning, and service improvement initiatives.Guide enterprise endpoint and workplace technology strategies, including hardware lifecycle management, operating system standards, and modern device management.Oversee the delivery of end-user computing services, ensuring operational excellence, customer satisfaction, and continuous service improvement.Champion employee engagement and professional growth while attracting, retaining, and developing top talent.Manage vendor relationships, service providers, and strategic partnerships to maximize value and service performance.Promote effective communication, knowledge sharing, documentation, and process standardization across the team.Collaborate with security, infrastructure, and other technology teams to ensure compliance, reliability, and supportability of end-user platforms.QUALIFICATIONS AND SKILLSMinimum 5 years of experience leading and developing technical teams within a large enterprise environment.Demonstrated success building high-performing teams and fostering an inclusive, collaborative culture.Strong coaching, mentoring, and employee development skills.Proven ability to lead through change, influence without authority, and drive organizational outcomes through others.Excellent communication, relationship-building, and stakeholder management skills.Strong strategic planning, prioritization, and execution capabilities.Experience leading teams responsible for endpoint management technologies such as Microsoft Intune and MECM.Working knowledge of Microsoft technologies, endpoint management, cloud services, and enterprise workplace technology environments.Experience managing vendor relationships, contracts, and external service providers.Ability to balance people leadership, operational excellence, and technology strategy.Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.Ability to support critical business operations, including occasional after-hours leadership support when required.COMPENSATIONPay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.PAY RANGE:$111,137.00 - $172,263.00CULTURE AND BENEFITS:At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company MatchingProfit Sharing*Medical, Dental and Vision Coverage*Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)Life InsurancePaid Time Off & Paid HolidaysPaid Maternity Leave & Paid Parental Leave*Career Growth Planning & Nationwide Career Opportunities*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail] look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.