DESKTOP ENGINEER (Systems Analyst) - Range 16 / NON

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 70,000 - 110,000; Full time

Job summary

The Municipality of Anchorage Information Technology department is seeking a Desktop Engineer to apply analytical and problem solving skills to maximize IT system investments. You will configure and operate tools to manage the Microsoft Windows desktop infrastructure, packaging, and desktop compliance.

You will monitor performance, provide guidance and training, and act as the main escalation for the Direct Services team. Lead small teams on OIT projects and perform other duties as assigned.

Qualifications

• High school diploma, GED or equivalent.
• and eight (8) years of experience in the field related to the position.
• OR Associate’s degree in Computer Science, Business Administration or a related discipline and six (6) years of experience.
• OR Bachelor’s degree in Computer Science, Business Administration, or a related discipline and four (4) years of experience.
• OR Master’s degree in Computer Science, Business Administration, a related discipline and two (2) years of experience.
• Satisfactory background check which includes criminal, education, and employment history at time of hire.
• Valid State of Alaska Driver’s License with satisfactory driving record at time of hire.
• Satisfactory CJIS background check within 30 days of hire.

Responsibilities

• Apply analytical and problem solving skills to identify and resolve issues to maximize IT system investments.
• Configure and operate tools used to manage the Microsoft Windows desktop infrastructure, application packaging, and desktop compliance.
• Monitor system performance for accuracy and efficiency and recommend technical upgrades.
• Provide technical advice, guidance and informal training to coworkers and customers.
• Serve as primary escalation for the Direct Services team when issues exceed scope.
• Lead two to three member teams in support of OIT project efforts.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Technical troubleshooting

Performance monitoring

Team leadership

Education

High school diploma

Associate’s degree

Bachelor’s degree

Master’s degree

Tools

Windows desktop infrastructure

Application packaging

Job description

Job Information

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT

: Information Technology

HOURS OF WORK:

Monday thru Friday 8am to 5pm

LOCATION

: 632 W 6th Ave, 4th Floor - City Hall

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

The Desktop Engineer, under general direction, will apply analytical and problem solving skills to identify and resolve issues in order to maximize the benefit of IT system investments. Responsible for both the configuration and operation of system tools used to manage the Microsoft Windows desktop infrastructure, application packaging, and desktop compliance. Monitors system performance for accuracy, efficiency, and recommends technical upgrades. Provides technical advice, guidance and informal training to both coworkers and customers. Acts as primary point of escalation for Office of Information Technology (OIT's) Direct Services team of nine when technical issues exceed their scope of knowledge or skill set. Lead teams of two or three member in support of OIT project efforts. Perform

other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED or equivalent

and

eight (

8

) years of experience in the field related to the position.

OR

Associate’s degree in Computer Science, Business Administration or a related discipline

and

six (

6

) years of experience in the field related to the position.

OR

Bachelor’s degree in Computer Science, Business Administration, or a related discipline

and

four (

4

) years of experience in the field related to the position.

OR

Master’s degree in Computer Science, Business Administration, a related discipline

and

two (

2

) years of experience in the field related to the position.

Satisfactory background check which includes criminal, education, and employment history at time of hire.

Valid State of Alaska Driver’s License with satisfactory driving record at time of hire.

Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire

Additional Important Information

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to

http://www.uscis.gov/E-verify

.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment to this position requires a Criminal Justice Information System (CJIS) security clearance and access within thirty (30) days of hire. If the individual selected for this position fails this requirement within thirty (30) days of hire, they will be terminated.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the candidate's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected candidate. For information on acceptable driving history, please refer to the

MOA Driving Conviction Guidelines.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, candidates may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.