Desktop Engineer

Experian Group; New York (NY); Remote; USD 60,000 - 95,000; Full time

Job summary

An innovative global data services company is seeking a Desktop Engineer to enhance and manage desktop infrastructure. This role involves hands-on development, optimization, and strategic management of hardware and software. The ideal candidate will lead a team, ensuring smooth operation of desktop platforms while driving improvements. With a commitment to diversity and employee well-being, this organization offers a fully remote work environment, making it an exciting opportunity for those who thrive in a collaborative and inclusive culture. Join a company recognized for its employee-centric approach and make a significant impact.

Benefits

Medical Insurance

Dental Insurance

Paid Time Off

Education Reimbursement

Annual Performance Bonus

Flex Work/Work from Home

Referral Program

Family Bonding Leave

Bereavement Leave

International Share Save Plan

Qualifications

• 1+ years of experience in application imaging.
• Strong problem analysis and resolution skills.
• Motivated to lead a team with after-hours support.

Responsibilities

• Develop and implement plans for desktop platform optimization.
• Manage SCCM and JAMF infrastructure for installations and maintenance.
• Provide 3rd level desktop support and coordinate with vendors.

Skills

Application Imaging

Problem Analysis

Team Leadership

Tools

SCCM

JAMF

Job description

Job description

As the Desktop Engineer, your primary responsibilities will include hands-on development, standardization, and management of desktop infrastructure including hardware, software, images, updates, and drivers, along with overseeing the desktop infrastructure. The Desktop Engineer must have an proactive approach and will drive improvements to the overall desktop infrastructure. This role involves taking responsibility and ownership of the daily and long-term strategic management of software and hardware related to technology within the organization.

RESPONSIBILITIES

1. Develop and implement plans for desktop platform optimization and standardization.
2. Manage SCCM and JAMF infrastructure, ensuring proper installation, configuration, and maintenance.
3. Create application deployment objects for software.
4. Communicate with support teams for issue resolution and workstation management.
5. Provide 3rd level desktop platform support and coordinate with vendors for issue resolution and strategy development.
6. Coordinate critical updates and support the Windows Servicing Model.
7. Monitor SCCM and JAMF platform health, addressing issues and maintaining client health.
8. Package, troubleshoot, and support application installations.
9. Oversee operating system deployment, updates, and maintenance.
10. Manage incident and service requests, resolving or reassigning them as needed.
11. Collaborate with support teams to determine causes of issues.
12. Provide technical assistance and support to clients.
13. Utilize ITIL and change management processes.
14. Troubleshoot SCCM and JAMF distribution point issues.
15. Manage hardware and software assets, ensuring compliance with vendor contracts.
16. Apply continuous improvement strategies for technology spending.
17. Support IT infrastructure and finance projects.
18. Direct help desk team members and provide frontline assistance for complex inquiries.
19. Organize training for team members on best practices.
20. Maintain records of help desk activities and present evaluations to management.
21. Foster good working relationships within the help desk team.
22. Develop strategies to address and prevent issues.

About Experian

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report to the TSC Help Desk Manager.

Experience and Skills

Qualifications

• Minimum 1 year of experience with application imaging.
• Motivated and capable of leading a team, with occasional after-hours emergency response.
• Strong problem analysis and resolution skills.

Additional Information

• Benefits/Perks include: Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
• This is a fully remote job opportunity. #LI-Remote
• Our culture celebrates diversity and inclusion, with a focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, rewards, recognition, and volunteering. Recognized as a Great Place To Work in 24 countries, a Fortune Best Company to Work For, and with a 4.4-star rating on Glassdoor, we are committed to a people-first approach. Learn more about Experian Life on social media or our Careers Site.

Experian is an Equal Opportunity and Affirmative Action employer. We value diversity and believe everyone can succeed at Experian, bringing their whole selves to work. If you require accommodations due to a disability or special need, please let us know early.