DESKTOP ENGINEER

NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds; New York (NY); On-site; USD 90,000 - 121,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Engineer to enhance desktop environments across their organization. This role involves deploying and managing desktop systems, utilizing tools like SCCM and Intune for application packaging and imaging. You'll play a pivotal role in transforming desktop management through innovative automation solutions aimed at achieving zero-touch deployments. This dynamic position offers the opportunity to collaborate with clients, troubleshoot complex issues, and contribute to a team dedicated to optimizing IT environments. Join a supportive workplace that values your expertise and fosters professional growth.

Benefits

Medical, Dental, and Vision benefits

Paid Time Off

401(k) Plan with employer contribution

Life Insurance

Tuition Reimbursement

Short and Long-Term Disability Benefits

Legal Services

Wellness Benefits

Qualifications

• 5-10 years of experience as a Desktop Systems Engineer.
• Proficiency in SCCM and Intune for deployments.
• Experience in scripting and automation solutions.

Responsibilities

• Manage and support desktop systems for the organization.
• Design and deploy application packages using SCCM and Intune.
• Develop automation workflows for zero-touch deployments.

Skills

SCCM

Microsoft Intune

PowerShell scripting

Windows Management Instrumentation (WMI)

Active Directory

Group Policies

Desktop imaging technologies

Troubleshooting

Education

Bachelor’s degree in Engineering, Computer Science, Information Systems

Tools

ManageEngine

Microsoft Deployment Toolkit (MDT)

Job description

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NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds provided pay range

This range is provided by NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,500.00/yr

Job Summary

The Desktop Engineer is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. You will utilize your expertise with Intune, SCCM and other tools for application packaging, deployments, imaging, and inventory control to enhance desktop environments. You will play a key role in supporting projects such as Unified Endpoint Management to transform the way desktop images are created, managed, and deployed across the organization. You will utilize your expertise in scripting and automating processes to aid our effort in achieving zero-touch image deployments and maintenance of desktop systems. Please note this role is based out of our Queens Health Center.

Duties And Responsibilities

• Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization.
• Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments.
• Develop, manage, and maintain desktop images for various operating systems and configurations.
• Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices.
• Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments.
• Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information.
• Oversee patch management processes, including the automated deployment and verification of updates.
• Generate detailed reports on patch status, compliance, and any encountered issues.
• Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference.
• Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems.
• Contributes to team effort.
• Performs other duties as assigned.
  
  

Education And Experience

• Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience.
• 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives
• 5-10 years of experience using SCCM for imaging and deployments
• 3+ years of experience using Intune for imaging and deployments
• Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus
• Microsoft Endpoint Administrator certification is desired.
• Microsoft Modern Desktop Administrator certification is desired.
• ITIL V4 certification is desired.
  
  

Knowledge, Skills, And Abilities

• Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM.
• Proficiency in Microsoft Intune and SCCM for application management and deployment.
• Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments.
• Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team.
• Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes.
• Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives.
• Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills.
  
  

Physical Demands

• Occasional travel to Health Centers and other locations as needed.
  
  

Working Conditions

• Sitting for extended periods of time.
• Computer work for extended periods of time.
• Walking and standing for moderate periods of time.
  
  

Benefits And Compensation

• Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan with employer contribution
• Life Insurance
• Tuition Reimbursement
• Short Term and Long-Term Disability Benefits
• Legal Services
• Wellness Benefits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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