Desktop Engineer

Top Prospect Group; Stamford (CT); On-site; USD 120,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Desktop Engineer to join their dynamic IT team. This role is pivotal in supporting mission-critical trade floor operations, requiring a blend of deep technical expertise and exceptional problem-solving skills. The ideal candidate will thrive in a fast-paced, high-pressure environment, ensuring seamless support for traders and executives. You will manage end-user workstations, administer Office 365 applications, and oversee mobile device management solutions. This is a unique opportunity to make a significant impact in a technology-driven financial services environment.

Qualifications

• 6+ years in desktop engineering or IT support, with senior trade floor experience.
• Deep knowledge of Office 365 suite administration and MDM platforms.

Responsibilities

• Provide hands-on trade floor support for traders and executives in high-urgency.
• Administer Office 365 applications and manage end-user workstations.

Skills

Trade Floor Support

Break/Fix Support

MDM

Office 365 Administration

On-Premises Services

Financial Services Experience

Education

Bachelor’s Degree in Information Technology

Industry Certifications (e.g., Microsoft, CompTIA, ITIL)

Tools

Intune

Workspace ONE

ServiceNow

Jira Service Desk

Job description

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This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $140,000.00/yr

Direct message the job poster from Top Prospect Group

Are you looking for a high-impact IT team where your expertise will directly support mission-critical trade floor operations and executive users in a fast-paced, tech-forward environment? Then we welcome you to apply to our Desktop Engineer Position!

FT

On Site in CT

Skills: Trade Floor Support, Break fix, MDM, on prem services, O365, White glove support a plus, Financial Services exp.

Job Summary

We are seeking a highly experienced Senior Desktop Engineer to join our IT team with a focus on supporting a fast-paced trade floor environment. This role requires deep technical expertise, exceptional problem-solving skills, and the ability to thrive in high-pressure situations. The ideal candidate will have strong experience in Office 365 administration, mobile device management (MDM), break/fix support, and managing on-premises services for a diverse user base.

Key Responsibilities

• Provide hands-on trade floor support for traders, executives, and other VIP users in a high-urgency environment.
• Manage and maintain end-user workstations, including Windows 10/11 and Mac devices.
• Perform break/fix troubleshooting, root cause analysis, and resolution for hardware and software issues.
• Administer and support Office 365 applications and services including Outlook, Teams, SharePoint, and OneDrive.
• Manage and support MDM solutions (e.g., Intune, Workspace ONE) for mobile devices and endpoint compliance.
• Oversee and maintain on-prem services, including Active Directory, print servers, and application deployments.
• Coordinate with infrastructure and networking teams to resolve complex system issues.
• Participate in software rollouts, patch management, and desktop imaging initiatives.
• Document technical processes and maintain accurate configuration records.
• Mentor junior support staff and act as an escalation point for advanced desktop issues.

Requirements

Must-Have Skills:

• 6+ years of experience in desktop engineering or IT support, with 2+ years in a senior or trade floor support role
• Deep knowledge of Office 365 suite administration
• Hands-on experience with MDM platforms (Intune, MobileIron, Workspace ONE, etc.)
• Strong troubleshooting skills for break/fix hardware/software issues
• Familiarity with on-prem IT infrastructure, including Windows Server, Active Directory, DNS, DHCP
• Experience supporting high-pressure environments such as trading or financial services
• Excellent interpersonal and communication skills

Nice-to-Have Skills:

• Scripting experience (PowerShell preferred)
• ITIL certification or similar
• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk)
• Experience with VDI environments or Citrix

Education & Certifications

• Bachelor’s degree in Information Technology or related field (or equivalent experience)
• Industry certifications (e.g., Microsoft, CompTIA, ITIL) are a plus

Senior level

Full-time

Information Technology

Industries: Technology, Information and Media, Financial Services

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