Desktop and Mobility Support

Tata Consultancy Services; San Diego (CA); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Certification & Training Reimbursement

401(k) Plan

Vacation and Sick Leave

Job summary

A global IT services company is looking for a skilled technician to provide remote desktop support and troubleshoot issues for Windows, iOS, and Mac users. The role involves managing security compliance, deploying updates, and ensuring user satisfaction. Attractive benefits include comprehensive medical coverage, performance bonuses, and professional growth opportunities. Salary range is $60,000 to $70,000 annually, based in San Diego, California.

Responsibilities

• Provide remote desktop L2 troubleshooting.
• Solve technical issues related to Windows 10/11, iOS, and Mac OS.
• Support Windows 11 feature upgrade using management techniques.
• Monitor security patching status and fix deficiencies.

Skills

Remote desktop troubleshooting

Windows 10/11 support

iOS and Mac OS support

MDM (JAMF) knowledge

Security compliance monitoring

Job description

Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls assigned from Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to provide solutions
• Deployment, monitoring, reporting of device drivers including BIOS & utilities
• Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot
• L2 workstations operational support
• Monitor and report on user experience
• Report on workstation image deployments and patch compliance metrics

Salary Range $60,000-$70,000 per year

Employee Benefits Summary

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing