Sr. Deskside Technician

Stefanini North America and APAC; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Stefanini North America and APAC is seeking an experienced IT Support Technician for a deskside/L3 role supporting a large corporate environment in Houston. You will troubleshoot complex issues and provide on-site IT support across Windows, Mac, mobile, printers, and networked systems.

Responsibilities include SCCM/Intune troubleshooting, PowerShell scripting, JAMF/Apple management, asset tracking, and maintaining documentation while delivering high-quality user support with after-hours

Qualifications

• Experience troubleshooting complex issues at L3 support level.
• SCCM/Intune troubleshooting and/or packaging knowledge.
• PowerShell scripting experience.
• JAMF/Apple knowledge.

Responsibilities

• Supporting IT equipment in a large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 11 operating systems.
• Support mobile devices, printers, scanners, and VPNs.
• IMAC Support - Install/Move/Add/Change of IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Research and follow appropriate KB articles.
• On-call and after-hours support responsibilities.
• May provide Executive support.
• Other duties as assigned.
• May need to support at other client locations as needed.

Skills

L3 support troubleshooting

SCCM/Intune troubleshooting

PowerShell scripting

JAMF/Apple knowledge

Job description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

Experience troubleshooting complex issues at L3 support level.

SCCM/Intune troubleshooting and/or packaging knowledge

Powershell scripting experience

JAMF/Apple knowledge

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;