Deskside Technician II

Stefanini North America and APAC; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Medical insurance

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist to assist at client sites in a large corporate environment. You will provide hardware/software support across Windows platforms, mobile devices, printers, and peripheral equipment, and you will help maintain configurations and documentation.

This role requires 1+ years of experience, strong troubleshooting, and the ability to work on-site, including after-hours coverage.

Qualifications

• 1+ years of corporate deskside support or equivalent experience.
• Willing to embrace AI and IT health monitoring tools to expedite resolution.
• Excellent troubleshooting capability.
• Ability to stay composed during rapid-response user support.
• Experience with Microsoft Office 365.
• Experience with imaging software and data migration processes (SCCM, Intune).
• Experience with endpoint protection and encryption (BitLocker) support.
• Familiarity with using remote desktop support tools.
• High School Diploma or equivalent.
• Maintain a valid driver's license.
• Be physically present at Stefanini or Client location during shift.
• Demonstrate professionalism and strong interpersonal skills.
• Maintain neat and professional work area and appearance per site policies.
• Pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.

Responsibilities

• Supporting IT equipment in large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 7/10 operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - Install/Move/Add/Change on IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Provide Smart Hands support with networking, server, and telecom technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Follow KB articles for resolutions.
• On-call and after-hours support as needed.
• May provide Executive support.
• Other deskside duties as assigned.
• May work at other client locations as needed.

Skills

Deskside support

Troubleshooting

Remote desktop

Microsoft Office 365

Hardware troubleshooting

Education

High School Diploma or equivalent

Tools

SCCM

Intune

BitLocker

Endpoint protection

Job description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

• +1 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

What You’ll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;