Deskside Technician I

Stefanini; Plano (TX); Presencial; USD 42.000 - 62.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

Paid time off

Tuition reimbursement

Medical, dental, vision insurance

Resumo da vaga

Stefanini is hiring a Deskside Technician I in Plano, TX to provide on-site hardware/software support. You’ll diagnose issues, repair end-user systems, printers, and peripherals, and troubleshoot network connectivity from PC to network.

Strong communication and a professional approach are essential, with ability to support remote users as needed. The role requires experience with Mac/Windows OS, Microsoft Office, AV conferencing systems, and PC hardware, plus a valid US driver's license.

Qualificações

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Comfort with Microsoft Office, smartphones, AV systems, printers, and PC hardware.
• Strong communication, professionalism and ability to support remote facilities.
• High School Diploma required.

Responsabilidades

• Provide hardware/software support to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure PC connectivity to the network.
• Support printers and peripheral devices and ensure uptime.
• Maintain a positive attitude and professional interactions under pressure.
• Support remote facilities and users as needed.
• Prioritize tasks and manage multiple issues with minimal supervision.
• Possess a valid US driver's license.

Conhecimentos

Mac OS support

Windows OS support

Microsoft Office

Smartphones

AV conferencing systems

Printers

PC hardware

End user support

Remote facilities support

Formação

High School Diploma

Descrição da vaga

Job Details

Deskside Technician I Plano,TX

Posted:11/3/2026

Job Description

Job ID#: 65319

Job Category: Deskside Technician I

Position Type: Full Time

Duration: Permanent

Remaining Positions: 1

Details

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• Valid US driver's license

Job Requirements Details

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• Valid US driver's license

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

#LI-LG1 #LI-ONSITE

Pay Range: Based on Experience