Deskside Support Technician

AXA Professionals; Collegeville (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

AXA Professionals is seeking a deskside IT support specialist for onsite contractor work in Collegeville, PA. You will handle desktop and laptop support, Mac and Windows OS issues, AV conferencing, printers, and general IT equipment tasks.

The role requires strong troubleshooting, communication skills, and the ability to work in a fast-paced corporate environment, with after-hours availability and potential executive support. Onsite duties at client locations may be involved.

Qualifications

• Experience supporting Mac OS, Windows OS, Office apps, smartphones, AV conferencing, printers, and PC hardware.
• Maintain a positive attitude and strong interpersonal skills at all times.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Willingness to work on-call and after-hours support.

Responsibilities

• Desktop/laptop tech support for Mac and PC.
• Windows 10/11 OS support and maintenance.
• IMAC support - installs/moves/changes of IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Track and resolve incidents in ticketing system.
• Troubleshoot hardware/software issues on Windows devices.
• Backup, restoration, and data migration tasks.
• Provide deskside and executive support as needed.
• Support at other client locations as required.
• Other duties related to deskside services.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers

PC hardware

Education

High School Diploma

Job description

Job Location: Contractor Full Time Onsite

What will you do?

• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks