Deskside Support Engineer

Corient; Chicago (IL); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Four Medical Plan options

Employer paid Dental, Vision & Life Insurance

Employer paid Short-term & Long-term Disability

Paid Professional Designations

Training Reimbursement

Giving back to the community - Volunteer days

Job summary

A dynamic technology company based in Chicago is seeking a Deskside Support Engineer to provide high-quality IT support for end users. This role emphasizes diagnosing and resolving technical issues related to hardware, software, and network systems. The ideal candidate will have experience in deskside support, strong customer service skills, and proficiency in Microsoft products. This position offers a comprehensive benefits package and a competitive salary range between $64,000 and $88,000 annually.

Qualifications

• 3–4 years of experience in deskside support with a focus on end-user services.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Outlook, Teams.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email.
• Troubleshoot problem areas promptly and accurately, providing user assistance.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.

Skills

Problem-solving

Customer service skills

Analytical skills

Proficiency with Windows 11

Knowledge of networking fundamentals

Education

Associate degree or equivalent industry experience

Bachelor's degree (Preferred)

Tools

Ticketing and incident management platforms

Remote support tools

Microsoft Office applications

Job description

Overview

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role is responsible for supporting a wide range of IT-related issues, including laptops, networks, telecom, video conferencing, printing, mobility, and infrastructure problems. The Deskside Support Engineer will diagnose, resolve, and respond to IT incidents, requests, and tasks in a fast-paced environment. This position involves end-user support and installing/maintaining computer hardware and software using both hands-on and remote capabilities to ensure efficient and successful operations of Corient’s corporate business, while adhering to all IT and security standards and practices. The role will collaborate closely with other IT groups, business departments, and external entities.

Salary information: This position is exempt and is paid according to the laws of the State of Illinois. The pay range for this position is $64,000-$88,000 per year. The company provides a range to reflect a variety of factors that are considered in compensation decisions including experience, skills, knowledge, abilities, education, licensure and certifications, and other needs. Salary offers are determined based on final candidate qualifications and experience.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient is an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

Key Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Required Qualifications

• Associate degree (or equivalent proven industry experience).
• 3–4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms, for managing user requests and escalations.
• Knowledge of networking fundamentals and remote support tools.

Preferred Qualifications

• A+ Certification (Highly Preferred).
• Bachelor’s degree.
• Experience with Active Directory administration
• Experience with Citrix and RingCentral.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with Video Conference and Collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Physical Requirements

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
• Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

• 401(k) Plan with Employer Matching
• Four Medical Plan options that is generously subsidized by Corient
• Employer paid Dental, Vision & Life and AD&D Insurance
• Employer paid Short-term & Long-term Disability
• Paid Maternity & Parental Leave
• Flexible Spending Accounts & Health Savings Accounts
• Dependent Care FSA
• Commuter & Transit FSA
• Corporate Discount Program - Perkspot
• Training Reimbursement
• Paid Professional Designations
• Giving back to the community - Volunteer days

Corient is one of the fastest-growing wealth management platforms in the United States. We serve more than 10,000 clients and manage over $100 billion of assets through offices located across the country. We combine a boutique\'s personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities. We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.