Client Service Manager

Corient; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Generously subsidized Medical Plan options

Employer paid Dental, Vision & Life Insurance

Flexible Spending Accounts & Health Savings Accounts

Corporate Discount Program

Training Reimbursement

Paid Professional Designations

Volunteer days

Job summary

A growing wealth management firm in Columbus, OH is seeking a skilled individual to enhance operational efficiency. The role involves leading a team, resolving client inquiries, and managing Salesforce. Candidates should possess a Bachelor's degree, 5–7 years of relevant experience, and strong communication skills. This position promotes a customer-centric approach and requires travel to nearby states quarterly, alongside physical presence in the office four days a week.

Qualifications

• 5–7 years of professional experience required.
• 3–5 years of experience managing teams.
• Experience with portfolio accounting software is a plus.

Responsibilities

• Create and implement business processes to improve efficiency.
• Lead a team of 4 direct reports and support 15+ team members.
• Respond effectively to client or advisor issues.

Skills

Communication skills

Organizational skills

Problem-solving skills

Customer service mindset

Education

Bachelor's degree

Tools

Salesforce

DocuSign

Microsoft Suite

Job description

Description

Corient helps high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Responsibilities

• Create and implement business processes to improve efficiency and consistency across offices
• Lead a team of 4 direct reports and provide dotted-line support to 15+ team members
• Respond quickly and effectively to client or advisor issues, ensuring timely resolution
• Generate and analyze business metrics using Salesforce to support decision-making
• Serve as the regional Salesforce administrator and trainer, helping teams use the platform effectively
• Manage business configurations and support special projects as needed
• Meet regularly with Advisors, Managing Partners, and Team Leads to understand needs and drive improvements

Qualifications & Requirements

• Bachelor’s degree from an accredited institution
• 5–7 years of professional experience
• 3–5 years of experience managing teams
• Experience with Salesforce, DocuSign, Microsoft Suite, and portfolio accounting software (or ability to learn quickly)
• Strong communication, organization, and problem-solving skills
• A customer service mindset and a collaborative, team-first attitude
• Willingness to travel quarterly to OH, IN, and Western PA
• High level of professionalism, confidentiality, and attention to detail

Physical Requirements

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
• Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

• 401(k) Plan with Employer Matching
• Four Medical Plan options that is generously subsidized by Corient
• Employer paid Dental, Vision & Life and AD&D Insurance
• Employer paid Short-term & Long-term Disability
• Paid Maternity & Parental Leave
• Flexible Spending Accounts & Health Savings Accounts
• Dependent Care FSA
• Commuter & Transit FSA
• Corporate Discount Program - Perkspot
• Training Reimbursement
• Paid Professional Designations
• Giving back to the community - Volunteer days

Corient is one of the fastest-growing wealth management platforms in the United States. We serve more than 10,000 clients and manage over $100 billion of assets through offices located across the country. We combine a boutique's personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities. We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.