Deskside Support

Quadrant IQ Solutions LLC; Buena Park (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Quadrant IQ Solutions LLC is seeking a deskside technician to support and maintain our desktop computing environment. You will troubleshoot issues across desktop applications, networks, and peripherals, install and configure hardware and software, and diagnose and repair end-user system faults.

You will also support network devices, implement virus detection procedures, and provide dependable end-user assistance with a focus on customer service excellence.

Qualifications

• End-user support experience (in person, phone, or email).
• Ability to troubleshoot desktop applications, network connectivity, and hardware peripherals.
• Strong problem-solving, analytical, and communication abilities.

Responsibilities

• Provide deskside support and maintenance for desktop computing environment.
• Troubleshoot service requests for desktop apps, network, hardware and peripherals.
• Install, configure, and maintain hardware and software components.
• Diagnose and repair end-user system failures and printer issues.
• Support network devices to ensure connectivity and resolve issues.
• Implement virus detection and eradication procedures.
• Deliver responsive end-user support and excellent customer service.

Skills

Problem solving

Computer systems knowledge

Communication skills

Active listening

Job description

• A deskside technician's job is to provide support and maintenance for a company's desktop computing environment. They may be responsible for:
• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation: Installing, configuring, and maintaining hardware and software
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network support: Troubleshooting network devices to ensure connectivity.
• Virus detection: Implementing virus detection and eradication procedures.
• End-user support: Providing end-user assistance in person, by telephone, or via email.
• Customer service: Acting as a model of customer service excellence for organizational staff members.
• Some skills that are helpful for a deskside technician include:
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demean or with a great aptitude for listening.