Desk-Side IT Asset & Automation Engineer

HCL Technologies Limited; United States; On-site; USD 51,000 - 75,000; Full time

Job summary

HCL Technologies Limited is seeking an Administrator - Desk Side Services to support AMT Asset Management Software in the United States. The role focuses on asset management, ITIL processes, and delivering quality IT support across the team.

The candidate will respond to client requests, maintain knowledge resources, and ensure timely incident resolution within SLAs while emphasizing customer satisfaction and cost-conscious service delivery.

Qualifications

• In-depth knowledge of asset management services and tools.
• Strong analytical and problem-solving skills.
• Proficient in ticketing systems and incident management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management.
• Provide on-call support and perform root cause analysis.
• Conduct knowledge base updates and train new hires.
• Resolve tickets within SLA using asset management software.
• Aim for high CSAT with first-contact resolution.

Skills

Asset Mgmt Tools

Analytical Skills

Incident Management

Communication Skills

Education

ITIL Foundation Certification

Asset Management Certification

Tools

Asset Management Software

Job description

HCL Technologies Limited is seeking an Administrator - Desk Side Services to support AMT Asset Management Software in the United States. The role focuses on asset management, ITIL processes, and delivering quality IT support across the team.

The candidate will respond to client requests, maintain knowledge resources, and ensure timely incident resolution within SLAs while emphasizing customer satisfaction and cost-conscious service delivery.