Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Nebraska; On-site; USD 52,000 - 68,000; Full time

Job summary

HCL Technologies Limited seeks a Desktop Support Specialist to provide macOS and Windows desktop support, diagnosing hardware/software issues, and deploying new equipment at our Nebraska location. You will respond to requests via multiple channels, document resolutions, and train users on new tools.

The role emphasizes independent and collaborative work, strong problem-solving, and attention to detail in a fast-paced IT environment.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with macOS hardware/software troubleshooting.
• Familiarity with MDM and JAMF management.

Responsibilities

• Provide macOS hardware/software support and troubleshooting.
• Install, configure, and upgrade macOS and applications.
• Support Windows and Mac desktop/laptop devices and peripherals.
• Assist with equipment deployment and setup.
• Handle support requests via phone, email, or in person.
• Document and track issues in a ticketing system.
• Train users on new systems and software.
• Collaborate with IT team to resolve complex issues.
• Maintain inventory of hardware and software assets.

Skills

Windows OS

macOS

Remote desktop

Help desk software

Problem solving

Communication

Teamwork

Microsoft Certification

Tools

JAMF

MDM

Job description

Administrator - Desk Side Services, AMT Asset Management Software Administrator - Desk Side Services, AMT Asset Management Software United States Job Description Administrator - Desk Side Services, AMT Asset Management Software Others, Nebraska

Job Summary

As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Key Responsibilities

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.

• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.

Skill Requirements

Proven experience as a Desktop Support Specialist or similar role.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Other Requirements

Proven experience as a Desktop Support Specialist or similar role.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Maximum Salary (US): Minimum Salary (US):

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.