Desk Attendant - Day & Night Shift

PeakMade Real Estate; Austin (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

PeakMade Real Estate is seeking a Desk Attendant to maintain a secure, welcoming front desk at a dorm-style student housing community during business hours. This role emphasizes receiving and managing deliveries and supporting resident inquiries.

You will greet visitors, log deliveries, enforce access protocols, and report issues to appropriate staff. Overnight shifts with weekend/holiday coverage are required, and reliability, calm demeanor, and strong customer service are essential.

Qualifications

• Must be available to work overnight shifts, including weekends and holidays.
• Strong communication and customer service skills.
• Reliable, punctual, and able to stay alert throughout the shift.
• Ability to stay calm and respond appropriately in a quiet but occasionally urgent environment.
• Previous experience in residential, security, or front desk roles preferred but not required.

Responsibilities

• Monitor and manage front desk during midday or overnight hours.
• Receive and log package and food deliveries.
• Greet visitors and ensure proper sign-in following access protocols.
• Provide assistance to residents with minor questions or concerns.
• Maintain calm, professional presence to promote safety and order.
• Report any suspicious activity, incidents, or maintenance issues to appropriate personnel.
• Complete nightly logs and hand off relevant information to daytime staff if applicable.

Skills

Strong communication

Customer service

Reliability

Punctuality

Calm under pressure

Alertness

Job description

Description

The Desk Attendant is responsible for maintaining a secure and welcoming environment at the front desk of a dorm-style student housing community during business hours. The primary duty is to receive and manage deliveries, while also providing a consistent staff presence to deter unauthorized access and respond to basic resident inquiries or concerns as needed.

What You’ll Do

• Monitor and manage the front desk area during midday or overnight hours.
• Receive and log package and food deliveries.
• Greet visitors and ensure they are properly signed in, following community access protocols.
• Provide assistance to residents with minor questions or concerns.
• Maintain a calm, professional presence to help promote safety and order.
• Report any suspicious activity, incidents, or maintenance issues to appropriate personnel.
• Complete nightly logs and hand off relevant information to the daytime staff if applicable.

What You’ll Need

• Must be available to work overnight shifts, including weekends and holidays as needed.
• Strong communication and customer service skills.
• Reliable, punctual, and able to stay alert throughout the shift.
• Ability to stay calm and respond appropriately in a quiet but occasionally urgent environment.
• Previous experience in residential, security, or front desk roles preferred but not require

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Our Mindsets

• People Matter Most
• Do the Right Thing
• Create Moments
• Own It
• Evolve