Desk Attendant

ADP, Inc.; Akron (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Shaw JCC in Akron, OH is seeking a part-time, entry-level Desk Attendant who can work daytime, evenings, weekends and holidays. You will be the first contact for members and guests, delivering a welcoming and professional experience.

Responsibilities include greeting guests, handling registrations and cash transactions, answering questions about programs, and maintaining accurate member information in our system. A high school diploma or GED and strong interpersonal skills are required.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred; training provided.
• Excellent interpersonal communication and organizational skills.
• Strong problem-solving ability with attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and assist members and guests professionally and warmly.
• Answer phone calls, provide information, direct to staff as needed.
• Respond to inquiries about programs and services; resolve concerns.
• Review and manage internal communications, including email.
• Process program registrations and handle cash transactions.
• Maintain accurate member/guest information in the system.
• Ensure program participant records are current and accurate.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Desk Attendant

RPT Shaw JCC, Akron, OH, US

11 days ago Requisition ID: 1037

The Shaw JCC is a community center located in Akron. Our facility offers a family-friendly environment in areas of aquatics, childcare, fitness, and membership. We are looking for a part-time, entry-level Desk Attendantthat has a flexible schedule to work daytime, evenings, weekends and holidays. The desk attendant serves as the first point of contact for our members and guests. This position requires someone to be welcoming, professional and courteous so everyone who enters the JCC has an exceptional customer service experience.

Responsibilities

• Greet and assist members and guest in a professional, friendly, and welcoming manner.
• Answer incoming phone calls, provide accurate information, and direct calls to the appropriate staff as needed.
• Respond to member and guest inquiries regarding programs, services, and procedures; resolve concerns effectively and courteously.
• Review and manage internal communications, including email.
• Accurately process program registrations, including handling cash transactions.
• Maintain accurate and up-to-date member and guest information in the computer system.
• Ensure all program participants have current and accurate information on file.

Qualifications/Experience

• High school diploma or GED
• Previous customer service experience preferred, but will train
• Excellent interpersonal communication and organizational skills
• Problem-solving ability and attention to detail
• Ability to multi-task in a fast-paced environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.