Desk Associate

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Massachusetts Institute of Technology is seeking a Desk Associate for Housing and Residential Services in Cambridge. You will provide administrative and operational support for the graduate residence, collaborating with Housing Operations Managers and staff to deliver customer-oriented service, including check-in and check-outs, mail handling, and visitor management.

In addition, you will assist with Break Officer coverage during staff breaks and vacations, and may cover desk shifts for

Responsibilities

• Provide administrative and operational support for the graduate residence.
• Assist with check-in/check-out processes and guest policies.
• Handle record keeping, mail and package processing, and visitor management.
• Support Break Officer coverage for staff breaks, and desk shifts during vacations, sick time, and emergencies.

Job description

DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of HRS, DSL; work closely with Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.