Designer Toy Store Sales Associate — Brand Ambassador

Pop Mart; Dallas (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development

Inclusive team culture

Job summary

POP MART is seeking energetic, customer-focused Sales Associates at the Galleria Dallas Mall to deliver memorable shopping experiences and bring our unique brand to life. You will serve as a brand ambassador, share POP MART1s story, and help drive store performance through product knowledge and sales excellence.

You will create an engaging in-store experience by understanding customer needs, offering personalized recommendations, and supporting daily store operations including merchandising,

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART1s story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.

Skills

Customer service

Communication

Multilingual

Teamwork

Education

High School Diploma

Tools

POS systems

Job description

POP MART is seeking energetic, customer-focused Sales Associates at the Galleria Dallas Mall to deliver memorable shopping experiences and bring our unique brand to life. You will serve as a brand ambassador, share POP MART1s story, and help drive store performance through product knowledge and sales excellence.

You will create an engaging in-store experience by understanding customer needs, offering personalized recommendations, and supporting daily store operations including merchandising,