Brand Ambassador: Designer Toy Retail Associate

Pop-Mart-Americas-Inc.; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo.

Collaborative, inclusive team culture

Opportunities to support store opens &

Brand events

Job summary

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will also support daily store operations including merchandising, inventory management,

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Strong communication and interpersonal skills.
• Bilingual or multilingual abilities are a plus.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving store goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain store presentation and collaborate with teammates to achieve daily sales and operational goals.
• Cross-train to support Robo Shop replenishment and inventory processes as needed.

Skills

Customer service

Communication skills

Multilingual abilities

Retail experience

Education

High school diploma or equivalent

Job description

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will also support daily store operations including merchandising, inventory management,