Designer Toy Retail Sales Associate

Pop Mart; Salem (OR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Product training

Job summary

POP MART is seeking energetic, customer-focused Sales Associates to bring our collectible toy world to life at The Mall at Rockingham. As a Sales Associate, you will serve as a brand ambassador, deliver outstanding service, build genuine connections, and drive store performance through product knowledge and storytelling.

Requirements include a high school diploma or equivalent preferred, 1+ year of customer-facing retail experience, strong communication, and a passion for pop culture.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART’s story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain store presentation with cleanliness, organization, and safety on the sales floor and in backroom.

Skills

Customer service

Communication skills

Retail experience

Bilingual aPlus

Education

High school diploma or equivalent

Job description

POP MART is seeking energetic, customer-focused Sales Associates to bring our collectible toy world to life at The Mall at Rockingham. As a Sales Associate, you will serve as a brand ambassador, deliver outstanding service, build genuine connections, and drive store performance through product knowledge and storytelling.

Requirements include a high school diploma or equivalent preferred, 1+ year of customer-facing retail experience, strong communication, and a passion for pop culture.