Designer B

National Grid plc; Worcester (MA); On-site; USD 53,000 - 76,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension plan with company up 

Annual performance bonus

Job summary

National Grid Worcester-based role focusing on design and support of electric distribution projects and related activities. Apply company standards to overhead and underground facilities, system maintenance, and public infrastructure coordination.

Responsibilities include interpreting diagrams, evaluating technical aspects, and guiding customers on service requirements. Travel and emergency responsiveness are required. Competitive hourly pay and union protections accompany this position.

Qualifications

• Customer service techniques and approaches knowledge
• Electric distribution theory and utility construction practices
• Oral and written communication and interpersonal skills
• Ability to develop and maintain positive customer relationships
• Ability to work with municipal regulations and permitting requirements
• Proficiency in Work Management Systems

Responsibilities

• Apply National Grid construction standards to field and construction applications.
• Read and interpret one line diagrams, site plans, load data, and other technical docs.
• Perform technical evaluations related to electric distribution facilities.
• Use Work Management Systems to develop, issue, and progress work packages.
• Provide technical guidance to customers on service requirements and modifications.
• Communicate with customers, municipal reps, regulators, and contractors.
• Collaborate with internal departments to support efficient work execution.
• Support teamwork and efficient work practices across projects.
• Travel as required to support responsibilities.
• Provide on-the-job guidance and peer support.
• Respond to emergency call outs and work extended hours during system emergencies.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

multitask planning

Adaptability

Travel willingness

Education

Associate’s or Bachelor’s in Electrical/Mechanical/Civil engineering

Job description

Design and support electric distribution projects and related activities in response to customer requests, service inquiries, escalations, and system requirements. Apply company standards and technical principles to the development, modification, and support of overhead and underground facilities, distribution system maintenance and improvement initiatives, public infrastructure coordination, programmatic work, and other related Distribution Design activities.

Key Accountabilities

• 1. Apply knowledge of National Grid construction standards, Electrical Service Information and Requirements, and applicable portions of the NEC and NESC to field and construction applications.
• 2. Read and interpret one line diagrams, site plans, load data, and other technical documentation related to electric distribution work.
• 3. Perform technical evaluations related to electric distribution facilities.
• 4. Utilize current and future Work Management Systems and related tools to develop, issue, and progress work packages.
• 5. Provide technical guidance to customers regarding electric service requirements, modifications, and related matters.
• 6. Communicate effectively with customers, municipal representatives, regulatory agencies, and other external stakeholders, including contractors.
• 7. Work with internal departments to support efficient work execution and overall process flow.
• 8. Support teamwork and efficient work practices across projects and departmental activities.
• 9. Travel as required to support job responsibilities.
• 10. Provide on the job guidance and peer support.
• 11. Respond to emergency call outs and work extended or planned hours during system emergencies or significant operational events as required.

Working knowledge of customer service techniques and approaches, along with knowledge of electric distribution theory and utility construction practices. Demonstrated oral and written communication and interpersonal skills, with the ability to develop and maintain positive customer relationships and respond appropriately to customer concerns. Ability to work collaboratively as part of a team environment. Understanding of municipal regulations and permitting requirements. Proficiency in current Work Management Systems.

Qualifications

• 1. An Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, or a closely related engineering discipline from an accredited institution.
• 2. Must have passed Aptitude test and Department entry test.
• 3. Designer B employees who meet all job requirements and demonstrate two years of satisfactory performance will be eligible for promotion to Designer A
• 4. Ability to follow established standards and procedures.
• 5. Effective verbal and written communication skills
• 6. Ability to plan, schedule & coordinate multiple ongoing tasks.
• 7. Ability to adjust to changing priorities and respond to requests in a timely manner.
• 8. Ability to utilize technology to gather and transmit field data.
• 9. Must have and retain a valid motor vehicle operator’s license which does not restrict hours of operation.
• 10. Must be able to perform activities where it is expected that 25 pounds could be lifted, pushed, pulled or carried many times throughout the day.
• 11. Must be able to work within confined areas at times and in inclement weather and temperature extremes.

More Information

Hourly Pay Rate - $47.01

Location - Worcester

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Safety, Health, Environment and Resilience

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.