Designer B

National Grid; Monson (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

National Grid in Monson, MA seeks an engineer to design and support electric distribution projects, respond to customer requests, and coordinate with internal and external stakeholders. You will apply city standards and NEC/NESC guidance to overhead and underground systems, and support emergency operations as needed.

The role emphasizes customer communication, project coordination, and adherence to safety and regulatory requirements.

Qualifications

• Knowledge of customer service techniques and approaches.
• Ability to read and interpret electrical diagrams and plans.
• Understanding of municipal regulations and permitting.
• Familiarity with utility construction practices.
• Proficiency in Work Management Systems.
• Strong verbal and written communication.

Responsibilities

• Apply National Grid construction standards to field and design tasks.
• Read line diagrams, site plans, and load data for distribution work.
• Perform technical evaluations of distribution facilities.
• Issue and progress work packages using management systems.
• Provide guidance to customers on service requirements.

Skills

Customer service

Electric distribution theory

Communication skills

Teamwork

Work Management Systems

Education

Electrical Engineering

Mechanical Engineering

Civil Engineering

Tools

None

Job description

Job Purpose

Design and support electric distribution projects and related activities in response to customer requests, service inquiries, escalations, and system requirements. Apply company standards and technical principles to the development, modification, and support of overhead and underground facilities, distribution system maintenance and improvement initiatives, public infrastructure coordination, programmatic work, and other related Distribution Design activities.

Key Accountabilities

• 1. Apply knowledge of National Grid construction standards, Electrical Service Information and Requirements, and applicable portions of the NEC and NESC to field and construction applications.
• 2. Read and interpret one line diagrams, site plans, load data, and other technical documentation related to electric distribution work.
• 3. Perform technical evaluations related to electric distribution facilities.
• 4. Utilize current and future Work Management Systems and related tools to develop, issue, and progress work packages.
• 5. Provide technical guidance to customers regarding electric service requirements, modifications, and related matters.
• 6. Communicate effectively with customers, municipal representatives, regulatory agencies, and other external stakeholders, including contractors.
• 7. Work with internal departments to support efficient work execution and overall process flow.
• 8. Support teamwork and efficient work practices across projects and departmental activities.
• 9. Travel as required to support job responsibilities.
• 10. Provide on the job guidance and peer support.
• 11. Respond to emergency call outs and work extended or planned hours during system emergencies or significant operational events as required.

Knowledge & Experience

Working knowledge of customer service techniques and approaches, along with knowledge of electric distribution theory and utility construction practices. Demonstrated oral and written communication and interpersonal skills, with the ability to develop and maintain positive customer relationships and respond appropriately to customer concerns. Ability to work collaboratively as part of a team environment. Understanding of municipal regulations and permitting requirements. Proficiency in current Work Management Systems.

Qualifications

• 1. An Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, or a closely related engineering discipline from an accredited institution.
• 2. Must have passed Aptitude test and Department entry test.
• 3. Designer B employees who meet all job requirements and demonstrate two years of satisfactory performance will be eligible for promotion to Designer A
• 4. Ability to follow established standards and procedures.
• 5. Effective verbal and written communication skills
• 6. Ability to plan, schedule & coordinate multiple ongoing tasks.
• 7. Ability to adjust to changing priorities and respond to requests in a timely manner.
• 8. Ability to utilize technology to gather and transmit field data.
• 9. Must have and retain a valid motor vehicle operator's license which does not restrict hours of operation.
• 10. Must be able to perform activities where it is expected that 25 pounds could be lifted, pushed, pulled or carried many times throughout the day.
• 11. Must be able to work within confined areas at times and in inclement weather and temperature extremes.

More Information

Hourly Pay Rate - $47.01

Location - Monson

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.