Senior Program Manager, MA Energy Efficiency

National Grid plc; Waltham (MA); On-site; USD 111,000 - 130,000; Full time

Job summary

National Grid is seeking a Senior Program Manager for our MA Residential Energy Efficiency team in Waltham, MA, with in-office presence required on Tuesdays each week.

In this role you will manage program delivery for Mass Save, drive KPIs and budgets, oversee vendor relationships, analyze trends, and collaborate with internal and external partners to improve customer satisfaction and program outcomes while ensuring compliance and timely delivery.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum 2 years of customer-focused program management experience.
• Certifications such as BA-T, BA-P, CEM, BEP, EEP, or CEA are desirable.

Responsibilities

• Develop and report KPI performance including costs, benefits, and participation.
• Manage program budgets and forecast sales against targets.
• Oversee vendor relationships and contract terms.
• Review vendor invoices and ensure financial report integrity.
• Collaborate to improve customer satisfaction and program delivery.
• Ensure compliance with regulatory and audit requirements.

Skills

KPI tracking

Budgeting

Vendor management

Program analytics

Energy efficiency

Education

Bachelor's degree

Tools

Salesforce

PowerBI

SAP

Job description

Senior Program Manager, MA Energy Efficiency

About us

National Grid is hiring a Senior Program Manager for our MA Residential Energy Efficiency department in Waltham, MA. This role requires in office presence on Tuesdays every week.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid is committed to delivering safe, reliable products and services that support State energy goals and initiatives. This role is part of our Residential Customer Delivery Team and is primarily focused on managing the implementation of our nation-leading energy efficiency program products and services branded under Mass Save®.

This position collaborates with internal and external stakeholders to improve customer satisfaction, increase program productivity, and enhance processes through best practices and market-driven strategies. A successful candidate will have a proven track record of analyzing, managing, and delivering on program-based targets and budgets, while also demonstrating strong collaboration and communication capabilities.

Key Accountabilities

• Develop and deliver on Key Performance Indicators (KPI’s) and reporting requirements including but not limited to program costs, customer benefits, vendor performance, greenhouse gas reductions, customer participation, measure penetration, earnings adjustments, and cycle time for energy efficiency / electrification measure installation. Modify program procedures to achieve approved targets.
• Manage approved program budgets by developing sales forecasts and reporting on actuals against targets.
• Manage the day-to-day relationship with vendors and other external service providers, including effective negotiation, interpretation, and application of established contractual agreements and/or service level agreements.
• Review and approve vendor invoices and submit accruals and other program information to ensure the integrity of financial reports. Manage multiple, related purchase orders.
• Monitor program trends and insights from vendors, stakeholders and customers to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class programs.
• Managing and motivating vendor and contractor relationships through innovative and stretching metrics.
• Monitor program trends and insights from vendors, stakeholders and customers to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class programs.
• Ensure customer satisfaction within program guidelines and own problem solving of customer escalations and customer journey improvements.
• Create and maintain mutually beneficial partnerships with key vendors and organizations to achieve desired results in support of state energy and climate goals.
• Support, review and provide feedback on primary data and secondary research that analyzes energy efficiency trends, new measure development and/or new approaches to meet and define performance targets. Assist with ad hoc program information requests from regulators and other internal/external stakeholders.
• Coordinate with the National Grid Marketing team and other stakeholders to support the execution of outreach strategies, including the development of program materials, an annual Marketing plan, and events and collateral targeting specific marketing channels to drive customer action and achievement of program goals.
• Coordinate with the National Grid procurement team and program vendors to develop appropriate scopes of work, contract terms, and conditions that are consistent with the Company’s regulated activities and all applicable laws.
• Collaborate with IS/IT and web support teams to maintain relevant tracking systems.
• Develop and present guidance to internal teams and external partners on energy efficiency offerings, customer eligibility, and program goals and procedures.
• Participate in joint utility statewide meetings and adapt best practices to ensure a consistent customer experience across service territories.
• Ensure program delivery meets compliance, audit, ethics, finance and regulatory requirements.
• Deliver high quality work with adherence to internal and external deadlines.
• Develop and maintain a solid understanding of the business by staying abreast of business trends and learning and sharing best practices.
• Develop and maintain a technical understanding of energy efficiency measures and services that apply to programs, technologies and properties.

Qualifications

• Bachelor’s degree in Business, Marketing, Economics, Accounting, Engineering, Urban Planning, Sustainability or related field is required
• A minimum of 2 years successful experience managing customer-focused programs is required
• BA-T, BA-P, Energy Auditor, Quality Control Inspector, CEM, BEP, EEP, or CEA certifications are highly desirable
• Demonstrated skills in the use of relevant software, e.g., Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint) along with the ability and willingness to learn other programs and applications such as but not limited to Salesforce, PowerBI, and SAP.
• Experience in energy efficiency program management, energy management, and/or regulatory and environmental policy is highly desirable.
• Ability to gain knowledge of relevant industry practices, trends, and legislation on an ongoing basis.
• Valid driver’s license

Capability Requirements

• Proven analytical capabilities and attention to detail.
• Critical thinking and the ability to organize information (quantitative and qualitative).
• Strong collaboration and communication skills.
• Ability to adapt and tailor approaches to wide variety of audiences.
• Some travel may be required. At least one day in office per week is required (Tuesday), primarily out of Waltham, MA.

$111,000 - $130,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Safety, Health, Environment and Resilience

On the ground, keeping energy flowing

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.