Designated Coordinator - Community-Based Services

Socket.dev; New Hope (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

ICHRA health coverage

Dental and vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee Assistance Program

Professional development opportunities

Job summary

BrightPath is seeking a Designated Coordinator to oversee community-based services for adults with disabilities in the Twin Cities area. This full-time role blends program coordination, staff supervision, direct service, and 245D compliance to support individualized plans and high-quality outcomes.

You will lead teams, manage service planning, and ensure regulatory alignment while collaborating with guardians, case managers, and providers to deliver person-centered supports.

Qualifications

• Bachelor’s degree plus at least one year of full-time direct care experience serving people with disabilities or adults 65+, or an Associate degree with at least two years of qualifying experience, or a Diploma with at least three years of qualifying experience, or a combination meeting 245D requirements.
• Experience with Minnesota 245D licensing requirements is preferred.
• Strong written and verbal communication skills and ability to manage multiple responsibilities.

Responsibilities

• Coordinate services for individuals receiving community-based supports.
• Conduct client intakes, admissions, assessments, and service planning activities.
• Develop, implement, review, and update individualized service plans.
• Attend support team meetings and liaise with guardians, case managers, and providers.
• Maintain required client service agreements, reports, and monthly summaries.
• Support incident response and required reporting.
• Help ensure services remain person-centered and aligned with individual goals.
• Provide supervision and support to staff; conduct performance reviews and coaching.
• Train staff on client-specific supports and shadow shifts.
• Develop relationships with counties and community partners.
• Participate in on-call rotation and emergency assistance program.

Skills

Leadership experience

Strong communication

Organizational skills

Judgment and discretion

Adaptability

Willingness to learn

Valid driver’s license

Education

Bachelor’s degree in a human services-related field

Associate degree in a human services-related field

Diploma in a human services-related field

Combination of education and supervised experience

Job description

Designated Coordinator for Community-Based Services

Location: Twin Cities Metro
Salary: $60,000–$70,000 annually
Job Type: Full-Time, Exempt

BrightPath is seeking a Designated Coordinator to support the delivery of high-quality, person-centered community-based services for adults with disabilities.

This role combines program coordination, staff supervision, direct service, and 245D compliance. The Designated Coordinator works closely with individuals served, support teams, and direct support staff to ensure services are delivered according to each person’s Coordinated Service and Support Plan, while helping program teams provide consistent, individualized support.

What You’ll Do

Program & Client Services

• Coordinate services for individuals receiving community-based supports

• Conduct client intakes, admissions, assessments, and service planning activities

• Develop, implement, review, and update individualized service plans

• Attend support team meetings and serve as a liaison with guardians, case managers, and other providers

• Maintain required client service agreements, reports, monthly summaries, and other program documentation

• Support incident response and required reporting

• Help ensure services remain person-centered and aligned with individual goals

Staff Leadership & Development

• Provide supervision and support to IHS Specialists and other assigned program staff

• Maintain staffing patterns based on clientneeds

• Conduct regular 1:1 meetings, performance reviews, coaching, and performance improvement as necessary

• Train staff on client-specific supports, person-centered practices, shadow shifts, and service requirements

• Support staff competency so employees are prepared to work independently with individuals receiving services

• Facilitate communication between program staff and the management team

245D Compliance & Quality

• Ensure services are delivered in accordance with Minnesota 245D requirements

• Monitor completion of required annual staff training

• Support compliance with service planning and intensive support service requirements

• Conduct client file, documentation, and assessment audits

• Maintain required program documentation and compliance deadlines

• Identify opportunities to improve service quality and address compliance concerns proactively

Program Operations

• Complete weekly dashboard metrics and Designated Coordinator checklists

• Participate in management meetings and organizational planning

• Support development and maintenance of program policies and procedures

• Stay informed of regulatory and legislative changes affecting services

• Develop relationships with counties, regions, and community partners to support program development

• Participate in BrightPath’s on-call rotation and 24-hour emergency assistance program

Direct Service

This is a hands-on leadership position. The Designated Coordinator is expected to provide direct care based on service line needs and scheduling.

Required Qualifications

To meet Minnesota 245D Designated Coordinator requirements, candidates must qualify through one of the following pathways:

• Bachelor’s degree in a human services-related field and at least one year of full-time direct care experience serving people with disabilities or adults age 65 or older;

• Associate degree in a human services-related field and at least two years of qualifying full-time direct care experience;

• Diploma in a human services-related field from an accredited postsecondary institution and at least three years of qualifying full-time direct care experience; or

• A combination of human services education/training and qualifying supervised experience meeting Minnesota 245D requirements.

Additional Experience & Skills

• Supervisory and/or leadership experience in a social service organization

• Experience working with Minnesota 245D licensing requirements

• Strong written and verbal communication skills

• Ability to organize, prioritize, and independently manage competing responsibilities

• Sound judgment and the ability to make decisions with appropriate discretion

• Ability to adapt effectively as client, staffing, and program needs change

• Willingness to learn and apply new approaches and practices

• Valid driver’s license, reliable transportation, current auto insurance, and ability to meet BrightPath driving requirements

Benefits

BrightPath offers:

• Individual Coverage Health Reimbursement Arrangement (ICHRA) for medical coverage

• Dental and vision insurance through Mutual of Omaha

• 401(k) with a 3.5% company match

• Paid time off

• Paid holidays

• Employee Assistance Program

• Ongoing professional development opportunities

About BrightPath

BrightPath was established to enable the freedom to pursue joy by providing quality services for individuals with disabilities. We believe in self-determination and creating opportunities for each person to exercise choice, build independence, and receive individualized support within their community.

If you’re an experienced human services professional who enjoys combining direct work with clients, staff leadership, service coordination, and program oversight, we’d love to hear from you.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.