Design Support Specialist: Work Management & Coordination

Jobtailor; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented design support specialist to assist Designers with tool entry, work management system support, and queue management. You will enter projects, apply standard designs to routine work, and help prepare work orders for various project types.

You will verify system dependencies, update project and customer information, coordinate with Designers and Schedulers, and support storm response and safety initiatives.

Qualifications

• Associate degree or equivalent work experience.
• High School/GED with 2 years related experience acceptable.
• Ability to work independently in ECP tools and strong computer systems knowledge.
• Excellent customer skills and effective written and verbal communication.
• Ability to collaborate in a team environment and handle stress.
• Proficiency in Microsoft Office Suite.
• Knowledge of ECP processes and related software.

Responsibilities

• Perform Design Tool entry, work management system support, and general support to Designers while managing system queues.
• Enter projects into the work management system using Designer field notes, templates, Expert Designer, or other methods.
• Apply standard designs to lower-complexity corrective maintenance, follow-up, and routine program work.
• Assist Designers with work order preparation for revenue work, major projects, maintenance, and program work.
• Copy and translate Designer sketches and notes into construction prints attached to work orders.
• Complete work orders that do not require a field visit or Designer guidance.
• Verify and complete work management system dependencies before releasing jobs.
• Update work management system status, project comments, customer comments, and contact information.
• Perform customer calls and coordinate right-of-way, site readiness, schedules, reschedules, CIAC, invoices, and site delivery.
• Compile, review, and print work management system reports.
• Contact customers to confirm project details and schedules.
• Manage Designer communications, including customer outages, letters, invoices, and other customer communications.
• Coordinate requests between Designers, Schedulers, C&M Specialists, and other parties.
• Report job status details to Designers, C&M Specialists, and contract construction crews.
• Handle customer information system inquiries and centralized group requests.
• Support subdivision design and help Designers obtain customer information system data.
• Prepare for and provide storm support as needed.
• Participate actively in safety meetings and support Human Performance safety culture.
• Follow ergonomics and office safety guidelines.
• Support corporate initiatives.

Skills

Customer service

Communication

Team collaboration

Stress management

Microsoft Office

Computer literacy

Independent work

Attention to detail

Education

Associate Degree

High School/GED

Tools

ECP Tools

Work Management Systems

Computer-based drawing tools

Job description

Jobtailor is seeking a detail-oriented design support specialist to assist Designers with tool entry, work management system support, and queue management. You will enter projects, apply standard designs to routine work, and help prepare work orders for various project types.

You will verify system dependencies, update project and customer information, coordinate with Designers and Schedulers, and support storm response and safety initiatives.