Design Studio Spc/Home Stylist, Part-Time, Mayfaire Town Center-Pottery Barn

Pottery Barn; Wilmington (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discount on Williams‑Sonoma brands

401(k) and investments

Wellness program

Paid vacations and holidays

Health, dental, vision

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers and help close sales at the cash wrap. You will provide one-on-one design consultations in-store and in-home, translating client needs into beautiful living spaces.

You will demonstrate product knowledge, manage complex orders across channels, and maintain brand standards while delivering world-class service. Full-time, on-site position with opportunities for growth within the Design Studio team.

Qualifications

• Strong communication and clienteling skills are required.
• Ability to coordinate complex large orders across sales channels.
• Experience with design elements is preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.

Responsibilities

• Assist clients one-on-one in-store and in-home consultations for design of living spaces to drive store sales.
• Perform in-home consultations including accurate measurement and space assessment.
• Create and present design plans based on client needs, style, and space.
• Maintain knowledge of current sales and promotions to achieve sales goals.
• Assist with services such as gift options, catalogs, orders, and special requests while delivering world-class service.
• Demonstrate superior product knowledge of the design studio assortment.

Skills

Strong communication

Clienteling

Multitask management

Retail sales experience

Design knowledge (preferred)

Job description

Overview Of The Design Studio Specialist Role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in‑home regarding the design of their living spaces to drive store sales
• Perform productive in‑home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals
• Assist customers with special services such as gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders while meeting exemplary World‑class service standards
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Qualifications (Criteria)

• Strong communication, clienteling, and customer follow‑up skills
• Ability to complete and coordinate complex large orders within a variety of sales channels
• Experience in working with the elements of design (preferred)
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1‑2 years of customer service and retail sales experience, specialty retail preferred but not required

Physical Requirements

• Must be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items up to 75 lbs. using appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet the needs of the business
• Part‑time associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday‑Thursday). For associates scheduled 20 hours or more weekly, greater availability that meets business needs is required

Benefits Just For You

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program supporting physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

Your Journey in Continued Learning

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross‑brand and cross‑functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.