Design Studio Sales & Styling Consultant

West Elm; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job description

Overview Of The Design Studio Specialist Role

You will inspire customers to express themselves in their homes. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

• Utilize design expertise to assist clients in one‑on‑one consultations in the store and in‑home regarding the design of their living spaces to drive store sales
• Perform productive in‑home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client needs, style, preferences, and living space
• Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders, while demonstrating exemplary world‑class service standards
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Qualifications

• Strong communication, clienteling and customer follow‑up skills
• Ability to complete and coordinate complex large orders within a variety of sales channels
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1‑2 years of customer service and retail sales experience (specialty retail preferred, but not required)

Physical Requirements

• Must be mobile on the sales floor for extended periods of time
• Must be able to lift up to 75 lbs. using appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet business needs
• Part‑time flex associates must be available for at least two weekend shifts (Friday, Saturday, or Sunday) and two weekday shifts (Monday‑Thursday)

Benefits

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program supporting physical, financial and emotional health
• Paid vacation and holidays (full‑time)
• Health, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

Continued Learning

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross‑brand and cross‑functional career opportunities
• Online learning opportunities through brand‑specific resources and WSI University
• Leadership development opportunities

WSI will not now or in the future sponsor this position for immigration purposes.

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.

Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance and applicable state or local laws.