Design Studio Consultant

Floor & Decor Holdings Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Job summary

Floor & Decor Holdings Inc. is seeking a Design Consultant to meet with customers in-store, set appointments, and determine design needs across tile, wood, and stone products.

You will translate ideas into a design plan and help clients select colors, textures, and finishes to fit their spaces. You will use design tools and CRM software, maintain relationships from initial contact through post-purchase follow-up, and work toward sales goals while delivering friendly, high-quality customer

Qualifications

• 1 year of interior design experience or equivalent education/experience to perform essential functions
• Knowledge of hard surface flooring is a plus
• Excellent customer service and communication skills
• Proficient in basic math and software tools used for design
• Must be self-motivated, able to multi-task, and meet goals within retail environment

Responsibilities

• Set appointments and meet with customers to determine design needs and create a design plan
• Sell tile, wood, and stone products to complete the design plan and meet sales goals
• Use design applications (SketchUp, MyOrder, Salesforce) and CRM tools to manage customer relationships
• Maintain strong customer contact from pre-appointment engagement to post-purchase follow-up
• Provide feedback on product needs and assortment gaps through collaboration with the Design Studio Manager

Skills

Interior design

Customer service

Communication

Multitasking

Problem solving

Tools

SketchUp

Salesforce

CRM

Microsoft Office

MyOrder

Online Design Scheduler

Job description

PurposeThe Design Consultant is responsible for setting appointments, meeting with customers in store and to determine design needs in the selection of tile, wood, stone, and installation products of various colors textures, patterns, and design. Full-Time and Part-Time Positions Available.Minimum Eligibility RequirementsOne (1) year of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and prior retail sales experience preferredKnowledge of hard surface flooring is a plusExcellent customer service skillsProficient in basic mathematical skillsMust be self-motivated and able to multi-taskAbility to identify and resolve problems in a timely mannerExcellent verbal, written, and interpersonal skillsBasic computer knowledge, including Microsoft Office suiteWilling to work retail hours to include weekends, and some holidaysPerform other duties as assigned.Essential FunctionsSets appointments and meets with customers to determine design needs and formulate a design plan.Sells tile, wood, and stone products to complete the design planMeet and exceed established goalsResponsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc…Maintain customer contact at a high level and understand relationship selling, from pre-appointment/initial customer engagement to post purchase follow upAct and work in a manner that is consistent with company’s core values.Provides timely feedback on product needs/assortment gaps through partnership with the Design Studio Manager and the SDRMWorking Conditions (travel, hours, environment)While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.Physical/Sensory RequirementsPhysical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Benefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including:Paid vacation and sick time for eligible associatesPaid holidays plus a personal holidayPaid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.