Design Studio Design Consultant

Floor & Decor; Vienna (VA); On-site; USD 2,774,486 - 5,050,281; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a Design Consultant to in-store consult with customers, set appointments, and determine design needs for tile, wood, stone, and installation products across colors, textures, and patterns.

The role includes full-time and part-time options, with exemplary customer service and basic math skills required. Training on company systems and design applications is provided, with weekend and holiday hours expected.

Qualifications

• One year of interior design experience or equivalent education/experience.
• Knowledge of hard surface flooring is a plus.
• Excellent customer service skills.
• Proficient in basic mathematical skills.
• Must be self-motivated and able to multi-task.
• Ability to identify and resolve problems in a timely manner.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge including Microsoft Office suite.
• Willing to work retail hours including weekends and some holidays.
• Perform other duties as assigned.

Responsibilities

• Sets appointments and meets with customers to determine design needs and formulate a design plan.
• Sells tile, wood, and stone products to complete the design plan.
• Meets and exceeds established goals.
• Manages design applications (SketchUp, Online Design Scheduler, MyOrder, Salesforce CRM).
• Maintains customer contact and executes relationship selling from pre-appointment to post-purchase follow up.
• Acts in alignment with the company’s core values.
• Provides timely feedback on product needs and assortment gaps with the Design Studio Manager.

Skills

Interior design experience

Customer service skills

Mathematical skills

Multi-tasking

Problem solving

Verbal & written communication

Microsoft Office

Retail hours availability

Education

Interior design education or equivalent experience

Tools

SketchUp

Online Design Appointment Scheduler

MyOrder

Salesforce CRM

Job description

Purpose

The Design Consultant is responsible for setting appointments, meeting with customers in store and to determine design needs in the selection of tile, wood, stone, and installation products of various colors textures, patterns, and design.

Full-Time and Part-Time Positions Available.

• One (1) year of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and prior retail sales experience preferred
• Knowledge of hard surface flooring is a plus
• Proficient in basic mathematical skills
• Must be self-motivated and able to multi-task
• Ability to identify and resolve problems in a timely manner
• Excellent verbal, written, and interpersonal skills
• Basic computer knowledge, including Microsoft Office suite
• Willing to work retail hours to include weekends, and some holidays
• Perform other duties as assigned.

Pay Range

$20.14 - $36.66

Purpose

The Design Consultant is responsible for setting appointments, meeting with customers in store and to determine design needs in the selection of tile, wood, stone, and installation products of various colors textures, patterns, and design.

Full-Time and Part-Time Positions Available.

Minimum Eligibility Requirements

• One (1) year of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and prior retail sales experience preferred
• Knowledge of hard surface flooring is a plus
• Excellent customer service skills
• Proficient in basic mathematical skills
• Must be self-motivated and able to multi-task
• Ability to identify and resolve problems in a timely manner
• Excellent verbal, written, and interpersonal skills
• Basic computer knowledge, including Microsoft Office suite
• Willing to work retail hours to include weekends, and some holidays
• Perform other duties as assigned.

Essential Functions

• Sets appointments and meets with customers to determine design needs and formulate a design plan.
• Sells tile, wood, and stone products to complete the design plan
• Meet and exceed established goals
• Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc...
• Maintain customer contact at a high level and understand relationship selling, from pre-appointment/initial customer engagement to post purchase follow up
• Act and work in a manner that is consistent with company’s core values.
• Provides timely feedback on product needs/assortment gaps through partnership with the Design Studio Manager and the SDRM

Working Conditions (travel, hours, environment)

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push,pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.