Design & Project Operations Lead (EOS)

Emerald Design Works; Dallas (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Paid time off

Paid sick time

9 paid company holidays

Cell phone reimbursement

Professional development opportunities

Collaborative culture

Job summary

Emerald Design Works is seeking a hands-on Project & Design Operations Manager to roll out our EOS framework and partner with Design leadership to keep projects on track. You’ll build visibility, surface issues early, and drive delivery against commitments.

You’ll coordinate schedules, monitor capacity, and improve handoffs across Design and the broader business while reporting on Rocks, milestones, and utilization. This role reports to the CFO.

Qualifications

• Strong organizational, proactive and analytical mindset with the ability to influence teams without direct management.
• 4–7 years of experience in project management, PMO, resource management, strategic planning, or related roles.
• Experience with EOS and Ninety.io is valuable.
• Experience in interior design, architecture, engineering, construction, or other project-based professional services is a plus.

Responsibilities

• Coordinate the company-wide EOS rollout with the CFO and adopt Ninety.io across teams.
• Maintain visibility into Rocks, scorecards, priorities and commitments.
• Partner with the VP of Design to create and maintain project schedules, milestones and assignments.
• Track designer workload, capacity, and upcoming demand; flag capacity gaps.
• Compare budgeted versus actual design hours and improve future estimates and delivery.
• Build capacity, utilization and project reporting to support timely decisions.
• Improve handoffs, workflows and project-management discipline across Design and the broader business.

Skills

Organizational skills

Proactive

Analytical thinking

Stakeholder influence

Tools

Excel

Ninety.io

Project management software

Dashboard creation

Job description

Emerald Design Works is seeking a hands-on Project & Design Operations Manager to roll out our EOS framework and partner with Design leadership to keep projects on track. You’ll build visibility, surface issues early, and drive delivery against commitments.

You’ll coordinate schedules, monitor capacity, and improve handoffs across Design and the broader business while reporting on Rocks, milestones, and utilization. This role reports to the CFO.