Design Director: Frontline Servicing Experiences

Information Technology Senior Management Forum; McLean (VA); On-site; USD 230,000 - 263,000; Full time

Benefits offered by this job

Performance-based incentives

Benefits

Job summary

Capital One seeks a Product Design Director to lead the Frontline Servicing Experiences design team, shaping live‑call, information‑dense interfaces and the backend tooling that powers thousands of agents. You will drive end‑to‑end design strategy, establish patterns, and scale an AI‑driven frontend design system with product and engineering partners.

The ideal candidate brings 8+ years in product design, 3+ years leading teams, and a track record of influencing roadmaps, elevating customer

Qualifications

• Eight or more years in product design with a leadership track record.
• Three or more years building and guiding design teams.
• Experience leading design systems, UX strategy and cross‑functional partnerships.
• Proficiency with design tools (e.g., Figma) and collaborative workflows.

Responsibilities

• Lead a large design team via Design Leads and senior designers.
• Shape end-to-end design strategy across the portfolio.
• Oversee the frontline design system and AI‑driven patterns.
• Partner with Product and Engineering to influence roadmaps and standards.
• Ensure portfolio consistency across Card Servicing & Support products.

Skills

Leadership

Product design

Human-centered design

Communication

Collaboration

Strategic thinking

Mentoring

Tools

Figma

Job description

Capital One seeks a Product Design Director to lead the Frontline Servicing Experiences design team, shaping live‑call, information‑dense interfaces and the backend tooling that powers thousands of agents. You will drive end‑to‑end design strategy, establish patterns, and scale an AI‑driven frontend design system with product and engineering partners.

The ideal candidate brings 8+ years in product design, 3+ years leading teams, and a track record of influencing roadmaps, elevating customer