Design Consultant

Kids for the Future; Midlothian (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Commission

Bonus

Job summary

Kids for the Future is seeking a Design Consultant in Midlothian, VA to guide customers through the design and selections process, providing expert product guidance and helping maintain timelines. You will coordinate with the design team and manage documentation throughout the selections journey.

The role emphasizes customer service, strong communication, and detail-oriented execution while supporting the Design team with project initiatives.

Qualifications

• Previous retail, customer service, or consultative selling experience.
• Strong design knowledge with ability to read blueprints and customer documents.
• Exceptional customer service with ability to build trust and guide decisions.
• Strong organizational skills with attention to detail and time management.
• Strong written and verbal communication and ability to explain technical information clearly.
• Ability to use multiple technology platforms and learn new software.

Responsibilities

• Prepare for and lead Customer Selection Appointments with education and documentation.
• Coordinate with the Design Assistant and schedule customer appointments.
• Review plans, neighborhood specifications, and related documentation prior to appointments.
• Guide customers through product and finish selections based on preferences and budget.
• Prepare, update, and present design documents and addenda for customer review.
• Finalize selections and ensure all documents are properly documented.

Skills

Design knowledge

Customer service

Organizational skills

Communication skills

Tech proficiency

Job description

• Location 15871 CITY VIEW DR STE 100,Midlothian, VA, 23113-7307,United States
• Base Pay $60,000.00 - $70,000.00 / Year
• Other Compensation Commission and Bonus
• Job Category Design
• Employee Type Full time Exempt
• Manage Others No

Join the Main Street Homes family! Since 1996, we have built a reputation for integrity, innovation, quality craftsmanship, and customer satisfaction. Guided by our core values— Bring Your Own Trailer, Keen on the Details, 100% On Time, Find the Win/Win, and Look for the Bottom Line,we work as a team to deliver homes with style, care, and dedication. If you are passionate about design, customer service, and helping homeowners bring their vision to life, your future starts here.

Objective

The Design Consultant guides customers through the design and selections process, providing expert guidance and helping them make informed decisions regarding products, finishes, warranty, and options while balancing design preferences, budget, building requirements, and established timelines. The Design Consultant serves as a key point of contact throughout the selections process. This position also supports the Design team with departmental projects, initiatives, process improvements, and other activities that contribute to the efficiency and success of the Design Department.

Reports to

Design Manager

Areas of Responsibilities

Customer Selections

Prepare for and lead Customer Selection Appointment(s), including customer communication, product education, documentation, and follow-up.

• Coordinate with the Design Assistant to schedule customer appointments.
• Review plans, neighborhood specifications, structural addenda, and related documentation prior to appointments to ensure accuracy, completeness, and familiarity with the home.
• Communicate with customers prior to their appointment to provide introductory information.
• Develop and maintain a strong working knowledge of InSearch, our online design studio, and effectively guide customers in the process when requested.
• Review applicable policies, procedures, expectations and design timelines with customer.
• Guide customers through product and finish selections based on their design preferences, home specifications, warranty considerations, and target investment range, while providing knowledgeable recommendations and maintaining established program guidelines.
• Manage Custom Option Requests.
• Accurately process approved changes within established timelines.
• Prepare, update, and present design documents and addenda for customer review and approval.
• Finalize customer paperwork and complete the selections process to ensure all required documents, approvals, and selections are complete and properly documented within established timeline.
• Select products, finishes, and options for spec homes that align with neighborhood and Sales requirements and remain within established investment parameters and timelines.
• Obtain required approvals from the Design Manager, New Home Consultant, and Sales Manager prior to finalizing selections.

Customer Experience and Preview Nights

• Host Preview Nights at the Design Studio and provide an engaging, informative, and welcoming customer experience.
• Assist customers in understanding products, finishes, and design options.

Product Knowledge and Industry Awareness

• Maintain current knowledge of available products, design trends, and industry best practices through training, seminars, research, and collaboration with vendors and trade partners.
• Stay informed of product changes, discontinued offerings, new products, and program requirements.
• Collaborate with the Design team to evaluate new product offerings, identify underperforming products or selections, and support related documentation, analysis, and recommendations.
• Assist the Sales and Marketing Teams with design-related content, including product information, photography, videos, and other materials as needed.
• Respond to customer, trade partner, and construction manager questions or concerns promptly, professionally, and with a solution-orientated approach.
• Communicate effectively with internal departments and trade partners to support accurate and timely execution of offerings and customer selections.

Department Support

• Assist the Design Manager and Design team with departmental projects, initiatives, process improvements, and other responsibilities as assigned.

Education, Skills, and Experience Required

• Previous retail, customer service, sales, or consultative customer-facing experience required.
• Strong design and product knowledge, with the ability to read and interpret blueprints and related customer documents.
• Exceptional customer service skills with the ability to build trust, listen effectively, and guide customers through detailed decisions.
• Strong organizational skills with excellent attention to detail, follow-through, and time-management abilities.
• Strong written and verbal communication skills, including the ability to explain technical or product information clearly.
• Ability to effectively use multiple technology platforms and learn new software systems to perform daily responsibilities.