Design Center Experience Architect

Construction Resources, Ltd.; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and comprehensive福利

Professional growth opportunities

Dynamic and supportive work culture

Impact on client experiences

Job summary

Construction Resources, Ltd. in Charleston, SC seeks a Design Center Consultant to deliver high-touch customer service, understand project needs, and connect clients with expert guidance within the showroom.

You will coordinate with specialists, showcase tile, flooring, plumbing fixtures, countertops, and more, helping clients navigate the CR portfolio to source all products from a single vendor.

Qualifications

• Bachelor’s degree in Business, Marketing, Interior Design, or a related field preferred.
• Proven experience (3+ years) in a customer-facing role, ideally in retail, interior design, or a related industry.
• Extensive product knowledge in building materials and home products, with the ability to quickly learn and adapt to new product lines.
• Exceptional communication and interpersonal skills, with a passion for delivering outstanding customer service.
• Ability to understand and articulate design concepts and product features to clients effectively.
• Detail-oriented with strong organizational skills and the ability to manage multiple client interactions simultaneously.
• Proficiency in Microsoft Office Suite; experience with showroom management software is a plus.

Responsibilities

• Deliver personalized and high-touch customer service by engaging with clients, understanding their project requirements, and offering tailored product recommendations.
• Create a welcoming and informative atmosphere in the design center, addressing client inquiries and providing comprehensive product knowledge.
• Collaborate with clients to understand their design vision, preferences, and project requirements, and provide expert guidance to achieve their goals.
• Share insights on current design trends and innovative solutions to enhance the clients’ project outcomes.
• Engage in consultative selling to help clients understand CR’s full portfolio of product offerings and the opportunity to source all their products from a single vendor.
• Facilitate introductions and coordinate consultations with specialized product experts within the design center, ensuring clients receive in-depth assistance for specific product categories.
• Schedule meetings or follow-ups with experts to support the smooth progression of client projects.
• Maintain a thorough understanding of our product range, including tile, flooring, plumbing fixtures, countertops, and more, to provide clients with advice and solutions.
• Offer explanations of product features, benefits, and applications to help clients make informed decisions.
• Ensure the design center is organized, with up-to-date product displays and a visually appealing environment.
• Assist the showroom team with maintaining high standards of visual merchandising and support promotional activities as needed.
• Conduct follow-ups with clients to ensure their needs are met and their experience in the design center was exceptional.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Keep accurate records of client interactions, product selections, and project details.
• Support inventory management and ensure product information is current and accessible.

Skills

Customer service

Communication

Interpersonal skills

Design concepts

Organization

Multitasking

Education

Bachelor’s degree in Business, Marketing, Interior Design, or related field

Tools

Microsoft Office

Showroom management software

Job description

Construction Resources, Ltd. in Charleston, SC seeks a Design Center Consultant to deliver high-touch customer service, understand project needs, and connect clients with expert guidance within the showroom.

You will coordinate with specialists, showcase tile, flooring, plumbing fixtures, countertops, and more, helping clients navigate the CR portfolio to source all products from a single vendor.