Design Center Coordinator

Construction Resources; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and 

Job summary

Construction Resources is seeking a Design Center Coordinator in Atlanta to serve as the primary client contact from arrival through handoff and follow-up. You will blend hospitality, product knowledge, and operations to ensure a premium, high-touch experience.

Responsibilities include welcoming clients, qualifying needs, coordinating with Category Consultants and Product Specialists, maintaining CRM data, and driving timely quotes and post-visit communication to secure next steps.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned clients during initial engagement and early project stages.
• Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes.
• Coordinate with Category Consultants or Product Specialists to ensure smooth handoffs.
• Maintain continuity for returning clients and builder or trade accounts.
• Set clear expectations regarding next steps, timelines, and points of contact.
• Maintain premium showroom standards and professional client experience aligned with brand guidelines.
• Document appointment details and project preferences for accurate opportunity passing.
• Coordinate internally to confirm selections and monitor quoting and estimate progress.
• Maintain clean, timely CRM data to support quoting and project execution.
• Escalate delays or data gaps to ensure sales and CX goals are met.
• Initiate timely post-visit communication to recap the visit and reinforce next steps.

Job description

Position Overview

The Design CenterCoordinatoris the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey.They are the operational linchpin between project managers,stakeholderand team members. They drive productivity,structureand momentum.

Client Experience & Ownership

• Serve as the primary point of contact for assigned clients duringinitialengagement and early project stages


• Welcome, qualify, andestablishrapport with clients upon arrival, understanding project scope and desired outcomes


• Facilitate introductions and smooth transitions toappropriate CategoryConsultants or Product Specialists


• Maintain continuity for returning clients and builder or trade accounts


• Set clear expectationsregardingnext steps, timelines, and points of contact


• Ensurea professional, responsive, and consistent client experience aligned with brand standards


• Drive disciplinedpostvisitfollowupto reinforce next steps and ensure continuity


• Document key appointment details, including project stage, scope, product interests, and preferences


• Ensure all information is complete,accurate, and ready for opportunity passing


• Coordinate internally to confirm selections andmonitorquoting and estimate progress


• Maintain clean,timelyCRM data to support quoting, follow-up, and project execution


• Escalate delays, gaps, or data issues that may impact the client experience or sales execution


• Initiatetimelypost-visit communication to recap the visit and reinforce next steps


• Ensure followup cadence supports conversion and client satisfaction


• Provide tailored follow-up materials that reflect the client’s interests, selections, and style


• Escalate any gaps, delays, or concerns to the Assistant Manager - Sales & CX for resolution


• Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction


• Identifyopportunities to enhance the client’s scope through thoughtful product suggestions


• Support cross-category awareness and complementary product recommendations


• Ensure clients leave with relevant samples, materials, and a clear understanding of next steps


• Support delivery and tracking of estimates and quotes from all applicable teams

CX & Standards

• Uphold premium showroom, service, and communication standardsat all times


• Identifyand flag potential issues that mayimpactclient experience, conversion, or project success


• Support showroom events and client-facing activity as needed

Success Measures

• All leads and client information entered accurately by EOD


• Timely completion of 48-hour and 1-week follow-ups


• Accurate documentation of project details, preferences, and next steps


• Clean, reliable opportunity handoffs to sales and project teams


• On-time delivery and tracking of quotes, estimates, and follow-up materials


• Positive client feedback and minimal handoff friction


• Strong alignment with sales and CX leadership

BENEFITS

• Medical


• Dental


• Vision


• Employer Paid Basic Employee Life and AD&D Insurance


• Employer Paid Long Term Disability


• Flexible Spending Accounts


• VoluntaryShort-Term Disability


• Voluntary Life and AD&D Insurance


• Voluntary AccidentInsurance


• Voluntary Critical IllnessInsurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.