Product Consultant - Lighting, Fireplace

Construction Resources; Charleston (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & AD&D

Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life & AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources in Charleston, SC seeks a Product Consultant - Lighting, Fireplace to guide clients through product selection, explain specifications, and prepare quotes.

You will collaborate with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams to ensure accurate estimates and smooth handoffs, delivering a high-touch client experience.

Qualifications

• Experience in a customer facing sales or consulting role within building materials or home products.
• Strong technical aptitude and ability to interpret product specifications and documentation.
• Excellent communication and organizational skills.

Responsibilities

• Engage clients with confidence and professionalism, identifying needs through active listening.
• Provide guidance on product options, compatibility, design considerations, and installation implications.
• Prepare accurate quotes, estimates, and special-order documentation within turn times.
• Deliver a high-touch, consultative experience aligned with Design Center standards.

Skills

Customer facing sales

Product expertise

Consultative selling

Communication

Attention to detail

Showroom experience

Job description

Product Consultant - Lighting, Fireplace

1981 Riviera Dr, Charleston, SC, 29464

Position Overview

The Product Consultant is a senior,customer facingrole responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends productexpertise, consultative selling, and operational precision to deliver an exceptional client experience frominitialengagement through estimate and quote delivery.

Product Consultants are accountable for accurateestimating and/orquoting, clear communication, and smooth handoffs , working closely with Design Center leadership,Coordinators, Outside Sales, vendors, and operations teams. While categoryexpertisemay vary, the expectations for professionalism, ownership, and execution remain consistent across all Product Consultants.

Core Responsibilities

• Engage clients with confidence and professionalism,identifyingneeds through active listening and thoughtful questions
• Provideexpert guidance on product options, compatibility, design considerations, and general installation implications
• Prepareaccuratequotes, estimates, andspecial-orderdocumentation within expected turn times
• Deliver a hightouch, consultative experience aligned with Design Center standards

Product Expertise

• Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times
• Interpret drawings, measurements, and technical documents with accuracy
• Stay current on vendor offerings, product updates, and industry trends
• Clearly explain technical information in a clientfriendly, approachable manner

Operational Excellence

• Processquotes/estimates/orderswith precision, ensuring accuracy in pricing, quantities, specifications, and documentation
• Review vendor requirements and specifications prior to order submission to prevent rework or delays
• Coordinate with purchasing, warehouse, fabrication, and installation partners as needed
• Support inventory checks, sample management, and returns when applicable
• Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal

CrossFunctional Collaboration

• Partner closely with the Design Center Coordinator to ensure smooth client handoffs andfollow-up
• Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions
• Communicate clearly when information is incomplete oradditionaldetails are required
• Provide backup support across product categories during peak periods or coverage gaps, as needed

Problem Solving & Issue Resolution

• Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency
• Coordinate with vendors and internal teams to resolve issues efficiently
• Communicate transparently with clientsregardingtimelines, changes, and order status

Qualifications & Experience

• Experience in acustomer facingsales or consulting role within building materials, home products, or a related industry
• Strong technical aptitude and ability to interpret product specifications and documentation
• Excellent communication and organizational skills
• High attention to detail and commitment to accuracy
• Comfortable working in afast paced, consultative showroom environment
• Willingness to deepenexpertisein assigned categories and support others as needed

Success Traits

• Confident, knowledgeable, and approachable
• Detail orientedwith strongfollow-through
• Collaborative andteam firstmindset
• Client focusedwith a high bar for experience and execution
• Accountable and comfortable owning outcomes

BENEFITS

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• VoluntaryShort-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary AccidentInsurance
• Voluntary Critical IllnessInsurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.