Derry Imaging Center - Patient Service Representative

DMC Primary Care; Windham (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401K at 32 hours

Job summary

Derry Imaging Center in Windham is seeking a Patient Service Representative for our fast-paced call center. This full-time role supports patients and referring physicians, handling calls, patient registrations, and appointment scheduling with accuracy.

The position follows a Monday-Friday 8:00am–5:00pm schedule. The team emphasizes exceptional communication, patient compassion, and confidentiality within a collaborative environment.

Qualifications

• High school diploma with at least 2 years in a medical office.
• Basic medical terminology and insurance knowledge.
• Radiology scheduling experience preferred.
• Proficient computer skills and typing ability.
• Detail oriented with strong multitasking in a fast-paced setting.
• Strong organizational and interpersonal skills.
• Ability to maintain confidentiality (HIPAA).

Responsibilities

• Answering phones calls
• Registering patients
• Scheduling appointments
• Directing calls to other members of the DIC team

Skills

Communication

Typing

Multi-tasking

HIPAA

Education

High school diploma with 2 years’ experience in a medical office

Tools

Radiology scheduling software

Job description

Derry Imaging is seeking a Patient Service Representative for our fast-paced call center.

This full-time position of 40 hours per week is part of a collaborative team that provides excellent customer service to patients and referring physicians. Responsibilities include but are not limited to:

• Answering phones calls
• Registering patients
• Scheduling appointments
• Directing calls to other members of the DIC team

The position is in our call center located in Windham. This position is primarily 8:00am to 5:00pm Monday-Friday, but flexibility is a must. Exceptional communication skills and patient compassion are critical as you work in a fast-paced environment.

Qualifications:

• High school diploma with at least 2 years’ experience in a medical office required
• Basic medical terminology and insurance knowledge required
• Radiology scheduling experience strongly preferred
• Skilled in the use of computers and related software applications; excellent typing skills
• Detailed oriented, ability to multi-task with constant interruption required
• Above average organizational and interpersonal skills
• Demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA)

Derry Imaging Center offers a competitive hourly salary and comprehensive benefits including medical insurance, paid time off and 401K at 32 hours.

Derry Imaging Center, an independently owned and operated practice, is American College Radiology (ACR) accredited in Mammography, Ultrasound, MRI and CT Imaging, and has onsite fellowship-trained radiologists. Offices are located in Bedford, Concord, Derry, Dover, Londonderry, Raymond, and Windham, New Hampshire. For more information, please visit www.Derryimaging.com.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.