DERMATOLOGY SUPPORT SPECIALIST - FULL TIME

Watson Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL, is seeking a detail-focused scheduling coordinator to support medical appointments, verify insurance, and assist with billing in a busy outpatient setting.

The role requires a High School diploma or GED and 2+ years of experience in medical or legal environments, including scheduling and insurance verification. Strong customer service and communication skills are essential.

Qualifications

• High School diploma or GED required; 2+ years medical/insurance scheduling experience.
• Minimum 2 years in medical/legal environment with insurance verification.
• Billing experience in medical/insurance environment; basic math for payments.

Responsibilities

• Maintain open communication with Supervisory Staff and providers to ensure patient satisfaction.
• Assist in dermatology reception areas and phone coverage as needed.
• Collect, organize and process pathology slides and reports when required.
• Provide training and onboarding support to new-hire staff and document outcomes.
• Generate performance reports, audits and appraisals upon request.
• Recommend process improvements to Supervisory Staff for efficiency.
• Monitor patient flow and minimize wait times at desks; coordinate coverage as needed.
• Attend meetings and training to stay current with protocols and department needs.

Skills

Customer service

Medical appointment scheduling

Insurance verification

Billing

Medical terminology

Education

High School diploma or GED

Tools

IDX utilization

Job description

Description

Required Education and Experience: High School graduate or GED equivalent. All related education and experience must be within the last five (5) years. Must possess advanced medical terminology and/or knowledge in the medical field. Must have a minimum of 2 years experience in a medical and/or legal environment. Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 2 years experience of customer service. Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

Preferred Education and Experience: Prefer advanced understanding of medical, insurance and legal terminology. Prefer 4+ years customer service experience in related field. Prefer 4+ years experience in medical appointment scheduling to include insurance verification. Prefer 2+ year experience in billing/payment processing. Proficient in IDX utilization.

Requirements

ESSENTIAL FUNCTIONS

• Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
• Collects, organizes and processes pathology slides and reports as needed.
• Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
• Provides coverage and support to dermatology phone rooms.
• Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
• Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
• Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
• Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
• Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
• Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.