Patient Support Specialist - Dermatology

Midstate Skin Institute, LLC; Ocala (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

Midstate Skin Institute, LLC in Ocala, FL is seeking a Patient Support Specialist to greet patients, check-in/out, answer inquiries, process payments, update records, verify insurance, and schedule appointments. This full-time role includes benefits such as health care coverage, paid time off, 401k, and more.

The role reports to the Office Coordinator and operates in a fast-paced clinical office environment.

Qualifications

• High school diploma or equivalent; strong customer service and data entry skills.
• Ability to multi-task, stay patient, manage stress, and work well in a team.
• Strong communication skills to explain information to patients and solve problems.

Responsibilities

• Greets patients, performs check-in and check-out procedures
• Answers patient inquiries by phone or in-person
• Provides patients with appropriate paperwork used to collect information
• Makes updates to patient files
• Able to keep important patient information confidential
• Processes patient payment for products and/or services provided
• Schedules and confirms patient appointments
• Verifies insurance eligibility and referral status
• Regularly check email, voicemail, PracYakker, Spruce, and any other communication systems and ensure timely responses to requests
• Other duties as assigned

Skills

Customer service

Data entry

Multi-tasking

Patience

Stress tolerance

Team player

Initiative

Patient education

Explain information

Problem solving

Education

High school diploma or equivalent

Tools

Nextech

Klara systems

Job description

Patient Support Specialist Job Description

Summary: This is a full-time position (40 hours per week) with benefits including health care coverage, paid time off, 401k and more. This position reports to the Office Coordinator.

Essential Functions and Responsibilities:

• Greets patients, performs check-in and check-out procedures
• Answers patient inquiries by phone or in-person
• Provides patients with appropriate paperwork used to collect information
• Makes updates to patient files
• Able to keep important patient information confidential
• Processes patient payment for products and/or services provided
• Schedules and confirms patient appointments
• Verifies insurance eligibility and referral status
• Regularly check email, voicemail, PracYakker, Spruce, and any other communication systems and ensure timely responses to requests
• Other duties as assigned

Qualifications:

Required - High school diploma or equivalent; customer service skills; basic computer and data entry skills; multi-tasker; patience, able to handle stress, positive attitude, team player, takes initiative, able to explain things to patients, problem solver

Preferred - Knowledge of Nextech and Klara systems, upbeat personality, quick learner

Physical Demands:

significant amount of sitting, screen time, typing, and assisting patients; lifting up to 25 lbs.; occasional bending and stretching

Work environment:

This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult patient.