Dermatology Front Desk Specialist | Growth & Training

Apex Clearing Corporation; Medina (OH); On-site; USD 31,000 - 35,000; Full time

Job summary

Apex Skin in Medina, OH is seeking a dedicated Medical Receptionist to manage front-desk duties, greet patients, verify insurance, schedule appointments, and process payments. The role emphasizes accurate data entry, confidentiality, and a patient-focused, team-oriented environment in a fast-paced dermatology clinic.

The ideal candidate will have strong communication skills, multitasking ability, attention to detail, and experience with EMR systems like ECW.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexibility and adaptability.
• Customer service mindset with professionalism and patient focus.
• Excellent time management and organizational skills.
• Attention to detail and accuracy.
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.
• Word processing and data entry skills.
• Bachelor’s degree or equivalent experience in a relevant field preferred.
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus).
• Certification as a Medical Receptionist preferred, or willingness to obtain certification.

Responsibilities

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Strong communication skills

Multitasking in fast-paced environment

Flexibility and adaptability

Professionalism and patient focus

Time management and organization

Attention to detail and accuracy

Proficiency in basic computer apps

Knowledge of medical terminology

Data entry skills

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent experience

Tools

ECW EMR

Scheduling systems

Job description

Apex Skin in Medina, OH is seeking a dedicated Medical Receptionist to manage front-desk duties, greet patients, verify insurance, schedule appointments, and process payments. The role emphasizes accurate data entry, confidentiality, and a patient-focused, team-oriented environment in a fast-paced dermatology clinic.

The ideal candidate will have strong communication skills, multitasking ability, attention to detail, and experience with EMR systems like ECW.