Deputy Program Manager

hackajob; Washington (District of Columbia); Hybrid; USD 120,000 - 135,000; Full time

Job summary

A leading company is seeking a motivated Deputy Program Manager to support the Department of Homeland Security's desktop services operations in Washington, DC. This hybrid role involves overseeing service delivery, managing team performance, and ensuring compliance with quality standards. The ideal candidate will have extensive experience in program management and a strong leadership background, with a focus on customer satisfaction and process improvement.

Qualifications

• 10+ years of relevant experience in service desk or program management.
• 4+ years of hands-on leadership experience in service desk support.
• One of the following certifications is required: ITIL, Security+, PMP.

Responsibilities

• Provide program support for DHS Desktop Support Service ensuring quality and efficiency.
• Oversee daily operations of Desktop Support Services teams.
• Track performance metrics and ensure compliance with stated goals.

Skills

Leadership

Program Management

Customer Orientation

Communication

Education

Bachelor of Arts or Bachelor of Science degree

Tools

ServiceNow

JIRA

MS Office Suite

Job description

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hackajob is collaborating with ManTech to connect them with exceptional tech professionals for this role.

ManTech seeks a motivated, career and customer-oriented Deputy Program Manager to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote.

The Desktop Support Services Deputy Program Manager (DPM) works closely with the Program Manager providing support for the DHS HQ desktop services operations and strategy. The DPM collaborates with the customer, responds to information requests, and facilitates activities to continually improve processes to gain cost efficiencies improving the values stream.

Responsibilities Include But Are Not Limited To

• Provide program support for the Department of Homeland Security Desktop Support Service ensuring quality and efficiency across the activities and functions, developing, reviewing, and delivering products, artifacts, and outcomes meeting or exceeding customer requirements
• Provide guidance and leadership across the team overseeing activities, tracking progress, and ensuring quality deliver of support, services, and artifacts
• Responsible for the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing and motivating staff
• Track, review, monitor, and act on performance metrics ensuring compliance with stated goals and outcomes, providing guidance and leadership to adjust for anomalies and incorporating key lessons learned into processes to continually improve
• Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring to track progress and ensure completion of required activities and training
• Coordinate, collaborate, and communicate clearly and concisely with stakeholders and team members; develop and present briefings to stakeholders and team members
  
  

Minimum Qualifications

• Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
• 10+ years of relevant experience in service desk or program management.
• 4+ years of hands-on leadership experience in service desk support and operations.
• One of the following certifications is required: ITIL Certification, Security+, PMP Certification
  
  

Preferred Qualifications

• Help Desk Institute (HDI) certification
• Familiarity with Agile methodologies
• Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
• Prior or current experience working with or supporting the Department of Homeland Security (DHS)
  
  

Clearance Requirements

• Active Top Secret
• Must be able to pass DHS suitability
  
  

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
• Ability to travel to DHS locations within CONUS and OCONUS as required

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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