Deputy Director of Member Engagement

Indiana Manufacturers Association; Indianapolis (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Indiana Manufacturing Association is seeking a Deputy Director of Member Engagement to lead onboarding, retention initiatives, and governance with subsector councils. The role focuses on building member value through proactive outreach, program delivery, and partner liaison, while ensuring clean CRM data and effective communication.

The position oversees engagement metrics, coordinates meetings, and supports volunteer leadership.

Qualifications

• Exceptional written and verbal communication with manufacturing executives and business owners.
• Proven organizational skills with the ability to balance multiple deadlines simultaneously.
• Experience using CRM systems (Salesforce, Member Clicks) and collaboration tools (Zoom, Teams).
• Experience in professional association management or non-profit volunteer coordination is preferred.

Responsibilities

• Onboard new members and connect them with IMA resources, hosting onboarding sessions.
• Conduct regular needs assessments via check-ins and surveys to identify pain points and regulatory hurdles.
• Monitor engagement metrics to identify at-risk members and perform proactive outreach.
• Mobilize IMA staff to improve member engagement and retention of regular members.
• Serve as staff liaison for 3–5 subsector councils or working groups.
• Connect members to partners and seek new connections to increase value.
• Coordinate meetings, build agendas, and record concise minutes with action items.
• Onboard committee chairs and ensure alignment with the association's strategic plan.
• Collaborate on subsector-specific webinars, roundtables, and plant tours.
• Draft monthly or quarterly newsletters and industry updates for subsectors.
• Maintain clean member records in the CRM for precise segmentation.

Skills

Communication

Project Management

Technical Savvy

Tools

Salesforce

Member Clicks

Zoom

Microsoft Teams

Job description

Deputy Director of Member Engagement

Member Engagement & Retention

• Onboarding & Relationship Building: Welcome new members, connecting them with IMA resources (i.e. peer groups, member savings programs) and host onboarding sessions
• Needs Assessments: Conduct regular check-ins and surveys to understand the evolving pain points, technical needs, and regulatory hurdles of the IMA membership
• Retention Tracking: Monitor engagement metrics (meeting attendance, resource downloads) to identify "at-risk" members and execute proactive outreach strategies.
• Support Member Retention Strategy: Mobilize IMA Staff to engage the membership, increase member communication and retain regular members.

Committee & Subsector Governance

• Staff Liaison: Act as the primary point of contact and administrative engine for 3-5 assigned industry subsector councils or working groups.
• Program & Industry Partner Liaison: Connect members to existing IMA partners and seek new connections to increase value for members.
• Meeting Management: Coordinate calendar invitations, build agendas in collaboration with group chairs, record concise minutes, and track action items to ensure momentum between meetings.
• Volunteer Leadership Support: Onboard committee chairs and working group members, ensuring alignment with the association's overall strategic plan.

Content & Program Delivery

• Niche Programming: Collaborate with others on IMA team to curate subsector-specific webinars, roundtables, and plant tours.
• Communication Management: Draft and distribute tailored monthly or quarterly newsletters, industry updates, and forum posts specific to each subsector's interests.
• Database Integrity: Maintain clean, accurate member records within the IMA database to ensure precise segmentation for communications and billing.

Qualifications & Skills

Required:

• Communication: Exceptional written and verbal communication skills, with a proven ability to interface confidently with manufacturing executives and business owners.
• Project Management: Strong organizational skills and the ability to balance competing deadlines across multiple commitments simultaneously.
• Technical Savvy: Proficiency with customer relationship management (CRM) systems (e.g., Salesforce, Member Clicks) and standard collaboration tools (Zoom, Microsoft Teams).

Preferred:

• Experience in professional association management, corporate account coordination, or non-profit volunteer management.
• Familiarity with or an interest in the manufacturing sector, supply chain dynamics, or industrial trade groups.
• Experience managing volunteer-led committees or board structures.
• Experience writing and executing competitive grants.

Salary Range:

• Salary Range is $55k to $65k

About the Association

The Indiana Manufacturing Association is 125-year-old association and the leading voice for the manufacturing sector, representing hundreds of companies across Indiana. We are dedicated to driving innovation, advocating for pro-growth policies, and building a robust talent pipeline to secure the future of modern manufacturing. We offer competitive benefits, a flexible work schedule, a collaborative team culture, and opportunities for professional growth.