Deputy Director, Exam Development Group

New-York-City-Department-of-Citywide-Administrative-Services; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

New York City Department of Citywide Administrative Services (DCAS) is seeking a Tests and Measurement Specialist, Level 3, to serve as Deputy Director of the Exam Development Group. The role involves supervising staff, guiding exam development, and coordinating with City agencies to ensure timely delivery of examinations and process improvements.

The ideal candidate has a master’s degree in psychology or related fields with measurable credentials in tests, statistics, or personnel psychology,

Qualifications

• Minimum qualifications include advanced degree with specific credits in tests/measurement and related areas.
• Additional pathways include partial master’s coursework with required credits or a bachelor’s degree plus two years of relevant experience.
• Equivalent combinations of education/experience are acceptable per the postings' guidance.

Responsibilities

• Supervise direct reports and manage the exam development process.
• Provide guidance and coaching to staff, liaising with internal and external stakeholders.
• Ensure consistent communication across the team and with peers.
• Lead projects and maintain project documentation.
• Oversee development and administration of examinations for NYC agencies.
• Proofread and approve Notices of Examination.

Skills

Mastery of tests and measurement

Supervisory experience

Analytical skills

MS Excel / MS Office

SPSS

Teamwork

Verbal & written communication

Customer service

Time management

Education

Master's degree in psychology or related field with 12 credits in tests/measurement, statistics, research, personnel psychology or computers

45 credits toward a master's in psychology with 12 specialized credits

Bachelor's degree in psychology with 12 specialized credits and 2 years professional experience in developing personnel tests

Education and/or experience equivalent to the above

Tools

SPSS

Microsoft Office

Job description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

• Recruiting, hiring, and training City employees.
• Managing 56 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) oversees New York City's civil service system, ensuring fairness, integrity, and accountability across the City workforce. HC develops and administers civil service examinations, establishes citywide policies, advances professional development and training initiatives, and ensures compliance with civil service law and related regulations – supporting City agencies in staffing and delivering essential services.

The Bureau of Examinations seeks to appoint one (1) Tests and Measurement Specialist, Level 3 to serve as Deputy Director of the Exam Development Group. The selected candidate will be responsible for, but not limited to, the following:

• Supervise direct reports and manage the exam development process;
• Provide guidance, coaching, and support to direct reports in efforts to increase efficiency, collaborate with key stakeholders, and implement policy changes by liaising with internal and external stakeholders;
• Ensure communication and activities are consistent across all direct reports and in collaboration with peers within the Exam Development Group;
• Maintain a strong commitment to delegation and staff development and empowerment;
• Lead and participate in projects by completing and updating project documentation;
• Ensure efficient and on-time delivery of project tasks and milestones;
• Serve as a liaison for recruitment and onboarding activities for the Bureau of Examinations;
• Conduct and oversee field observations and interviews to identify the essential functions of job titles;
• Oversee, create, and administer job analysis questionnaires;
• Oversee and analyze questionnaire data to create test plans;
• Oversee the development and administration of examinations for employment and promotion in a variety of NYC government agencies under DCAS jurisdiction and other City agencies including Health + Hospitals and CUNY;
• Proofread and approve Notices of Examination;
• Implement recommendations for operational excellence as outlined by the Director of the Exam Development Group;
• Define and measure success metrics and monitor change progress;
• Assist the Director of the Exam Development Group with analyzing unit operations, including quantitative and qualitative data analysis, evaluating best practices, while also identifying and assessing operational improvement opportunities; and
• Perform related duties.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

TESTS AND MEASUREMENT SPECIAL - 12704

Minimum Qualifications

1. A master's degree in psychology or a related field from an accredited college including or supplemented by at least 12 credits in any combination of two or more of the following course areas: tests and measurement, statistics, research, personnel psychology, and computers; or
2. Completion of at least 45 credits towards a master's degree in psychology or a related field from an accredited college including or supplemented by at least 12 specialized credits as described in "1" above; or
3. A baccalaureate degree in psychology or a related field from an accredited college including or supplemented by at least 12 specialized credits as described in "1" above, and two years of satisfactory full-time professional experience in the development of personnel selection tests; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess a baccalaureate degree from an accredited college and the 12 specialized credits as described in "1" above.

Special Note
To be eligible for placement in Assignment Level II or III, individuals must have, after meeting the minimum requirements, either one year of experience in performing professional testing and measurement work, or possess a doctorate in psychology, statistics, educational research, or a related field.

Preferred Skills

• Possess five years of experience in the validation and development of personnel selections tests.
• Possess supervisory experience encompassing mentoring and guiding team members, enhancing individual skills, and fostering collaboration and effective teamwork.
• Ability to maintain current knowledge, trends, and methodologies regarding personnel selection tests.
• Possess exceptional and detail-oriented organizational, interpersonal, analytic, written and verbal communication skills.
• Ability to maintain a professional environment and provide excellent customer service to a large volume of clients, daily. Clients include members of the public, internal partners, and partner agencies.
• Ability to organize work and provide a high level of time management and planning.
• Ability to compile, prepare and analyze reports using electronic databases.
• Possess a strong desire to work with diverse groups of people to creatively develop exams.
• Possess strong computer skills, including experience with the Microsoft Suite and SPSS.
• Ability to work in a fast-paced and dynamic work environment.
• Ability to work well within a team, meet deadlines, analyze problems, and handle potentially difficult situations.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.