Deputy Director, Exam Development Group

City of New York; New York (NY); On-site; USD 82,000 - 98,000; Full time

Job summary

City of New York's DCAS Human Capital division seeks an experienced professional to supervise exam development, guide stakeholders, and ensure on-time delivery of assessments across City agencies.

The role emphasizes data analysis, collaboration, and policy implementation, with a pathway to advancement through the 55-a program and commitment to equity and efficiency.

Qualifications

• Master's degree in psychology or related field with 12+ credits in tests/measurement, statistics, research, personnel psychology, or computers.
• 45 credits toward master's in psychology including 12 specialized credits.
• Bachelor's in psychology with 12 specialized credits and two years of relevant testing experience.
• Equivalency to the described education/experience with required 12 specialized credits.

Responsibilities

• Supervise direct reports and manage the exam development process.
• Provide guidance, coaching, and support to direct reports to increase efficiency and collaborate with stakeholders.
• Ensure communications are consistent across the team and with peers in Exam Development Group.
• Lead projects and maintain project documentation to support operational excellence.
• Define and measure success metrics and monitor change progress.
• Assist the Director with data analysis and identify improvement opportunities.
• Perform related duties as assigned.

Skills

Personnel testing

Supervisory experience

Testing trends

Organizational skills

Customer service

Time management

Report analytics

MS Office

SPSS

Teamwork

Education

Master's degree in psychology

45 credits toward master's in psychology

Bachelor's degree in psychology

Education/experience equivalent to master's degree

Tools

SPSS

Microsoft Office

Job description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including

• Recruiting, hiring, and training City employees.
• Managing 56 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) oversees New York City's civil service system, ensuring fairness, integrity, and accountability across the City workforce. HC develops and administers civil service examinations, establishes citywide policies, advances professional development and training initiatives, and ensures compliance with civil service law and related regulations - supporting City agencies in staffing and delivering essential services.

Responsibilities

• Supervise direct reports and manage the exam development process;
• Provide guidance, coaching, and support to direct reports in efforts to increase efficiency, collaborate with key stakeholders, and implement policy changes by liaising with internal and external stakeholders;
• Ensure communication and activities are consistent across all direct reports and in collaboration with peers within the Exam Development Group;
• Maintain a strong commitment to delegation and staff development and empowerment;
• Lead and participate in projects by completing and updating project documentation;
• Ensure efficient and on-time delivery of project tasks and milestones;
• Serve as a liaison for recruitment and onboarding activities for the Bureau of Examinations;
• Conduct and oversee field observations and interviews to identify the essential functions of job titles;
• Oversee, create, and administer job analysis questionnaires;
• Oversee and analyze questionnaire data to create test plans;
• Oversee the development and administration of examinations for employment and promotion in a variety of NYC government agencies under DCAS jurisdiction and other City agencies including Health + Hospitals and CUNY;
• Proofread and approve Notices of Examination;
• Implement recommendations for operational excellence as outlined by the Director of the Exam Development Group;
• Define and measure success metrics and monitor change progress;
• Assist the Director of the Exam Development Group with analyzing unit operations, including quantitative and qualitative data analysis, evaluating best practices, while also identifying and assessing operational improvement opportunities; and
• Perform related duties.

Minimum Qualifications

• A master's degree in psychology or a related field from an accredited college including or supplemented by at least 12 credits in any combination of two or more of the following course areas: tests and measurement, statistics, research, personnel psychology, and computers; or
• Completion of at least 45 credits towards a master's degree in psychology or a related field from an accredited college including or supplemented by at least 12 specialized credits as described in "1" above; or
• A baccalaureate degree in psychology or a related field from an accredited college including or supplemented by at least 12 specialized credits as described in "1" above, and two years of satisfactory full-time professional experience in the development of personnel selection tests; or
• Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess a baccalaureate degree from an accredited college and the 12 specialized credits as described in "1" above.

Special Note

To be eligible for placement in Assignment Level II or III, individuals must have, after meeting the minimum requirements, either one year of experience in performing professional testing and measurement work, or possess a doctorate in psychology, statistics, educational research, or a related field.

Preferred Skills

• Possess five years of experience in the validation and development of personnel selections tests.
• Possess supervisory experience encompassing mentoring and guiding team members, enhancing individual skills, and fostering collaboration and effective teamwork.
• Ability to maintain current knowledge, trends, and methodologies regarding personnel selection tests.
• Possess exceptional and detail-oriented organizational, interpersonal, analytic, written and verbal communication skills.
• Ability to maintain a professional environment and provide excellent customer service to a large volume of clients, daily. Clients include members of the public, internal partners, and partner agencies.
• Ability to organize work and provide a high level of time management and planning.
• Ability to compile, prepare and analyze reports using electronic databases.
• Possess a strong desire to work with diverse groups of people to creatively develop exams.
• Possess strong computer skills, including experience with the Microsoft Suite and SPSS.
• Ability to work in a fast-paced and dynamic work environment.
• Ability to work well within a team, meet deadlines, analyze problems, and handle potentially difficult situations.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $82,056.00 – $98,140.00